Desktop Support Level 1

Job Overview Solutions 4 Community Health (S4CH) is seeking a full‑time Desktop Support – Level 1 position in New York, United States. The role requires working 35 hours per week with compensation ranging from $24.00 to $26.24 per hour. Responsibilities Create, update, and close tickets following the Incident management workflow. Configure and deploy new machines. Provide off‑site support on an as‑needed basis. Determine impact and urgency of incidents and support requests to establish priority. Escalate unresolved requests and incidents to higher tiers. Maintain a record of knowledge/solutions within a structured knowledgebase. Execute project tasks in a timely manner. Maintain the IT equipment master inventory. Assist with login requests (add, change & delete). Troubleshoot technical issues within SRHC environment. Conduct basic preventive maintenance of equipment. Requirements Associate’s degree. Valid active NYS driver’s license (subject to MVR check). 1–2 years direct relevant IT / Helpdesk experience. Benefits Comprehensive medical, dental and vision insurance. Life and disability coverage. Retirement savings plan. Commuter and transit benefits. Employee assistance program (EAP) with confidential support and resources. Employee discount program for various products and services. Provider incentive compensation program for quality and productivity. Provider professional license, certification, and DEA fee reimbursement. Opportunities for career advancement and professional development. Equal Employment Opportunity S4CH provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non‑disqualifying physical or mental handicap or disability. Americans With Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case‑by‑case basis in accordance with applicable law. #J-18808-Ljbffr Sun River Health