Mortgage Production Assistant

Production Assistant

Position Summary: The Production Assistant is responsible for supporting the Loan Consultants and/or Sales Managers in administrative, marketing, and support actions related to serving clients, borrowers, and business partners. In general, the Production Assistant is not licensed, except in specific situations. If fully licensed, the production assistant may perform certain originator actions (where allowable by law) on behalf of the Loan Consultant and/or Sales Manager.

Responsibilities:

• Manages calendars to set up appointments and outside sales meetings and assists with CRM activities for Loan Consultants and/or Sales Managers.
• Provides customer service to borrowers and any external business partners as identified by the Loan Consultants; attends external business functions and mandatory meetings with the Loan Consultants, as requested.
• Helps facilitate open communication with borrowers and Loan Processors at the branch or in the corporate office.
• Interacts with the processing organization and operations to ensure that all files are closed on behalf of assigned Loan Consultants.
• Provides daily/weekly status updates to the Loan Consultants regarding all files currently in progress.
• If licensed, may assist Loan Consultants with originator duties and responsibilities up to and where allowable by law.
• Complies with organizational standards, policies, and procedures, while developing and maintaining respect with all employees and management.
• Exercises initiative in organizing and completing assigned tasks according to established guidelines, safety standards and procedures, deadlines and department parameters.
• Meets established productivity and task management standards or seeks assistance.
• Create and schedule targeted social media and digital marketing content to promote mortgage solutions, increase brand awareness, and support lead generation efforts.

Requirements:

• High School Degree or equivalent general education degree (GED) required.
• One (1) + years' experience working in a similar field preferred.
• Effective organizational and time management skills.
• Exceptional verbal, written and interpersonal communication skills.
• Ability to work with little to no supervision while performing duties.
• Continuing education classes required by licensing authority may be required if license is obtained
• Continuing training classes required by the company to meet CFPB requirements

Why work for #teamloanDepot:

• Aggressive compensation package based on experience and skill set.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

About loanDepot: loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. Base pay is one part of our total compensation package. The base pay for this role is $22.50/hour. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.