Patient Service Representative (Largely Remote)

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Patient Service Representative

__________________________________________________

NOTE - THIS IS LARGELY REMOTE ROLE & ONLY W2 CANDIDATES/NO C2C/1099

*** Candidate must be authorized to work in USA without requiring sponsorship ***

Position: Patient Service Representative(Job Id - # 3325546)

Location: Brisbane CA (onsite 1-2 times a month); also required to do onboarding onsite

Duration: 6 Months + Strong Possibility of Extension

______________________________________________________

Job duties:

• Answer incoming calls from patients and provide information, assistance, and support.
• Schedule patient appointments and coordinate with healthcare providers and clinical staff.
• Verify patient demographic and insurance information.
• Document patient interactions, inquiries, and appointment details accurately.
• Follow established call center protocols, including HIPAA compliance, to protect patient confidentiality.
• Handle patient complaints and concerns professionally and empathetically.
• Provide basic medical information and directions to patients as appropriate.
• Collaborate with clinical and administrative teams to resolve patient issues.

Soft skills:

Job duties (front desk, back office, PC, admin or call center, etc.): Call Center supporting our Ambulatory Clinical Home Teams

Estimated number of calls per day: Approximately 50+ calls per day

• Education and experience: High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Must have experience with EPIC/Apex

________________________________________________

Bhupesh Khurana

Lead Technical Recruiter

Email – View email address on click.appcast.io

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws