Biomedical Technician II

Job Description Summary Responds to service calls to evaluate, diagnose, perform repair and planned maintenance (PM) on progressively complex customer’s biomedical equipment, and drives customer satisfaction through Service Excellence. This role requires the candidate to work onsite at our customer location(s). The candidate must be willing to work in the Nashville, TN area. Job Description Responsibilities Evaluate complex customer biomedical equipment issues and implement appropriate repairs. Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations. Follow and guide others regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation. Effectively communicate and partner with teammates and colleagues. Establish and engage in proactive daily communications with customers to ensure resolution and proper follow‑up, leading to customer satisfaction. Implement GE/customer facility contracts, supporting business goals and objectives. Lead, instruct, and assist technicians on basic and complex repairs and resolution. Work as a member of the local team to provide efficient service delivery to all accounts within the assigned area. Share on‑call/pager responsibility. Document all repair actions and submit reports/summaries according to schedule. Ensure proper care of spares, tools and test equipment, and maintain calibration. Maintain approved parts inventory. Manage vendors’ service delivery processes in compliance with GE policies, as instructed. Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction. May perform the role of Site Leader, directing the activities of fellow Biomedical Technicians assigned to the site and engaging in a more interactive customer relationship, which may include participation in a Safety Committee or other activities. Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements. Quality Specific Goals Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this position. Complete all planned quality and compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Required Qualifications Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and a minimum two years of experience servicing medical equipment; OR equivalent military education and a minimum two years of experience servicing electrical or mechanical equipment; OR High School Diploma/GED and a minimum four years of experience servicing medical equipment. Analytical and communication skills with the ability to explain technical issues to the customer in an easy‑to‑understand manner. Willingness to be available after hours, or work a rotating on‑call schedule, including weekends, for critical issues and coverage as necessary. Must pass GEHC’s standard background check, including a post‑offer drug test. During employment, must comply with all customer access policies, including but not limited to providing proof of required immunizations and additional drug tests or background checks (including a federal government background check if assigned to support a federal contract). Legal authorization to work in the United States is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Special Physical Requirements Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Ability to reach at, above, and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception. Equal Opportunity Employer GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Relocation Assistance Relocation assistance is provided. #J-18808-Ljbffr