Insurance Billing Support Associate

Direct Billing Support Associate, US Credit Control Exton, Pennsylvania / USA In the Direct Billing Support Associate role, you will be dedicated to providing exceptional customer service to our clients. The Direct Billing Support Associate is responsible for managing the end‑to‑end billing and collections lifecycle for the Direct Bill portfolio. This role ensures accurate billing execution, timely collections, issue resolution, and customer experience for policyholders, and internal partners. The Associate plays a critical role in maintaining financial integrity, reducing aged receivables, and supporting compliance with established SOPs, key controls, and KPIs. What you’ll be doing What will your essential responsibilities include? Partner with Underwriting Operations to address policy setup issues, endorsement impacts, and billing corrections. Investigate and resolve billing‑related inquiries, including misapplied payments, missing invoices, and policyholder questions. Manage daily collections activities for assigned accounts, ensuring adherence to credit terms, installment plans, and collection guidelines. Monitor aging reports, identify high‑risk items, and elevate issues requiring leadership or underwriting involvement. Recommend strategies to reduce delinquency and improve overall collections performance. Oversee billable transactions to ensure accurate billing to insureds, providing assistance with updates and adjustments as needed. Provide insights and feedback to leadership on recurring issues, customer pain points, and process gaps. Initiate premium corrections, instruct on cash application, commission disbursements, return premium disbursements and write‑offs as warranted. Respond promptly to customer inquiries via phone and email, ensuring all interactions are documented and tracked until fully resolved. Serve as liaison between insureds, brokers, Underwriting and other AXA XL departments to resolve billing issues efficiently. Build and maintain relationships with internal teams and external clients to enhance collaboration and service quality. Collaborate effectively with offshore team in cash management. Prepare and deliver comprehensive monthly status reports to Management supporting the department in meeting or exceeding key performance indicators. Facilitate conference calls or meetings with internal and external parties to ensure timely resolution. Manage ad‑hoc reporting requests and contribute to special projects, providing insights and support as needed. What you will bring We’re looking for someone who has these abilities and skills: Required Skills and Abilities Successful completion of college level curriculum or 2‑3 years of business experience. Previous work experience in a financial or insurance environment is preferred. 2‑3 years of accounts receivable and/or collections experience. Internal candidates should have WINS and/or Genius systems experience. Proficiency in Microsoft Office with Excel knowledge (pivot table, VLOOKUP, etc.) Access knowledge is a plus. Excellent oral and written communication skills, with negotiation skills. Excellent customer skills and interpersonal skills. Demonstrate ability to prioritize work, manage time effectively and maintain attention to detail with a focus on follow‑through. Ability to collaborate effectively within a team and meet demanding deadlines. Experience in Guidewire system is a plus. Analytical skills with the ability to interpret data and identify trends. High attention to detail, accuracy, and adherence to controls. Understanding of direct bill insurance, billing lifecycle, and receivables management. What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, an inclusive culture is critical to our success. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements. Enhanced family‑friendly leave benefits. Named to the Diversity Best Practices Index. Signatory to the UK Women in Finance Charter. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering your health, wellbeing, lifestyle and financial security. We provide competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can focus on today and look forward to tomorrow with confidence. Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future. The U.S. base salary range for this position is USD $52,000–$70,400. Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay. At AXA XL, we understand the importance of physical, mental, and financial health, which is why we offer a competitive retirement savings plan, health and wellness programs, and many other benefits. We also foster our colleagues’ development with a wide range of learning opportunities to hone professional skills and position themselves for career advancement. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2026. #J-18808-Ljbffr