Senior Business Analyst

Job title: Senior Business Analyst Job Code: PA 811650 Client: Pennsylvania Public Utility Commission (PA PUC) Location: Harrisburg, PA / Pennsylvania – Hybrid Duration: Until 07/03/2027 Work Hours: Monday–Friday, standard business hours Work Location: Pennsylvania offices – 2 days onsite per week, including Wednesday; 3 days remote Closing Date: 09/21/2026 at 4:00 PM

Position Overview

The Pennsylvania Public Utility Commission (PA PUC) is seeking an experienced Senior Business Analyst to support the modernization of the Commission’s CAI application, which is critical for resolving public complaints involving utility companies.

This is part of a three-year modernization initiative involving requirements gathering, design, testing, and delivery. The Senior Business Analyst will work closely with business SMEs, Product Managers, Product Owners, Data Modelers, and Developers to identify system improvements, preserve key existing functionality, and transition it to the modernized solution.

The ideal candidate will have strong experience in business analysis, requirements gathering, process improvement, user stories, UAT/testing, Agile/Scrum, and public-sector compliance, with the ability to work independently and collaboratively.

Required Skills

Strong Senior Business Analyst experience

Requirements gathering, analysis, and documentation

Experience translating business requirements into user stories and acceptance criteria

Strong process improvement and system modernization experience

Experience with UAT, functional testing, and testing large projects

Experience working with Product Managers, Product Owners, Developers, and Data Modelers

Agile/Scrum methodologies

Experience identifying and managing risks, dependencies, and impediments

Strong communication and stakeholder management skills

Ability to analyze existing functionality and recommend system improvements

Experience prioritizing requirements and connecting them to business, legislative, or policy requirements

Knowledge of WCAG 2.1 / accessibility requirements

Understanding of security, data privacy, accessibility, and public-sector compliance requirements

Preferred Skills

Azure DevOps

Jira

YAFOS Certification

Experience with public-sector applications

Experience with large-scale application modernization

Experience supporting change management, user adoption, and training

Experience with utility, regulatory, or government environments

Key Responsibilities

Document and validate existing CAI application requirements and ensure critical functionality is retained.

Prioritize requirements and link them to applicable legislative and policy requirements.

Work with business units to identify and recommend system and process improvements.

Propose new features that deliver measurable business value.

Partner with the Product Manager to translate business requirements into clear user stories and acceptance criteria.

Assist with analysis of technical approaches, platforms, architecture, and integration decisions as required.

Ensure business requirements are clearly understood by the technical delivery team.

Support change management, user adoption, and training activities.

Ensure the modernized product aligns with Commonwealth and PA PUC standards for security, accessibility, data privacy, and compliance.

Identify and track risks, dependencies, and impediments.

Provide regular status updates, analysis, and recommendations to IT leadership and business sponsors.

Participate in system testing and validation to ensure functionality and changes meet business requirements.

Important Notes

Hybrid position: 2 days onsite per week in Pennsylvania, with Wednesday required onsite; remaining 3 days may be worked remotely.

Offices are available statewide in Pennsylvania.

Candidates should be prepared to work effectively with both business and technical stakeholders.

Strong testing and application modernization experience is highly important for this role.

Primary Skills

Senior Business Analyst, Requirements Gathering, User Stories, Acceptance Criteria, Agile/Scrum, Azure DevOps, Jira, UAT, Functional Testing, Application Modernization, Process Improvement, WCAG 2.1, Public-Sector Compliance, Security, Data Privacy, Risk Management, Dependency Management, Stakeholder Management, YAFOS Certification

Flexible work from home options available.