Business Analyst

Business Analyst

GDC IT Solutions is currently seeking an experienced Business Analyst to support the Pennsylvania Public Utility Commission (PA PUC) in a hybrid capacity, with 2 days on-site per week at a Pennsylvania office, including Wednesdays, and 3 days available to work remotely.

We are seeking a Business Analyst to serve as a Delivery & Validation Business Analyst within the Project Management Office (PMO), supporting application modernization, technology upgrades, infrastructure initiatives, system migrations, and other technology projects across the agency.

Responsibilities:

• Elicit, analyze, validate, and document business and functional requirements, processes, workflows, business rules, acceptance criteria, and related analysis artifacts.
• Develop and maintain requirements traceability across business requirements, solution decisions, validation activities, defects, changes, and stakeholder acceptance.
• Develop and coordinate User Acceptance Testing (UAT) and other business validation activities, including test scenarios, test cases, tester coordination, test execution, results tracking, defect management, and stakeholder acceptance.
• Evaluate proposed solutions against documented business requirements, processes, constraints, and intended outcomes to identify gaps, impacts, dependencies, risks, and areas requiring resolution.
• Perform current-state and future-state process analysis, gap analysis, business impact assessments, and workflow analysis for technology initiatives.
• Support business and operational readiness for application releases, technology upgrades, infrastructure changes, system migrations, and production cutovers.
• Assess stakeholder and user impacts and develop appropriate communications, user documentation, job aids, training materials, and other adoption resources as needed.
• Collaborate with business stakeholders, Project Managers, Application Development, architects, technical teams, vendors, and other project partners to translate business needs into clear and actionable requirements.
• Independently manage assigned analysis activities and competing priorities while proactively communicating progress, risks, issues, gaps, and recommendations.

Minimum Qualifications:

• Demonstrated experience performing business analysis, including requirements elicitation, analysis, documentation, validation, and stakeholder facilitation.
• Experience developing clear, structured business and functional requirements, process documentation, business rules, workflows, and acceptance criteria.
• Experience performing gap, impact, dependency, and process analysis and translating findings into actionable recommendations.
• Strong experience communicating complex information effectively through professional written and verbal communication.
• Strong organizational and analytical skills with the ability to independently manage competing priorities, navigate ambiguity, identify risks and gaps, and advance assigned deliverables.
• Experience collaborating effectively with both business and technical stakeholders throughout the project lifecycle.

Preferred Experience:

• Experience performing business analysis for application modernization, technology upgrades, infrastructure initiatives, system migrations, or other complex technology projects.
• Experience developing and coordinating UAT or other business validation activities, including requirements-based test scenarios, test execution, defect management, traceability, and stakeholder acceptance.
• Experience using Azure DevOps or comparable project and test-management tools to manage requirements, test cases, validation results, defects, and related delivery artifacts.
• Experience supporting release readiness, application readiness, system migrations, production cutovers, regression validation, and post-implementation activities.
• Experience supporting internally developed applications, regulatory or operational systems, or comparable public-sector technology environments.
• Experience supporting regulatory, compliance, or public-sector business processes, including statutory requirements, business rules, workflows, and operational procedures.
• Experience producing clear, professional business and technical documentation for both business and technical audiences.

GDC IT Solutions (GDC) is a full-service Information Technology (IT) company providing solutions that empower businesses to increase employee productivity, maximize investments, and improve operational efficiencies. With experienced and certified professionals, we deliver services in the areas of application development, data center, 24/7 multilingual service desk, desktop lifecycle management, project management, business process consulting, and IT staff augmentation.

What Makes GDC Different:

Our employees are our greatest asset continually driving our success each and every day. We attract and maintain the best talent to provide a personal customer experience at every touchpoint. Our technology professionals care about day-to-day client interactions and resolving customer issues quickly and efficiently, the first time. We deliver services with a code of high ethical responsibility, both to protect our clients and to assure that the work is carried out at the maximum level of professionalism. We are technology experts remaining one step ahead as technology evolves and constantly engaging to understand our clients' business technology needs in order to deliver the best possible solution.

Why Work for GDC?

• Cutting Edge Technology and Innovation: GDC fully supports and embraces continuing education and industry certifications to stay ahead of trends and remain current within the technology landscape. We recognize that our employees add the real value to our clients and to our business. By approaching our daily operations with a passion for innovation and a shared-learning environment, everyone can make a positive difference.
• Career Growth: GDC is one of the fastest growing companies in the region! Sustained growth means ongoing opportunity. Many of our senior leaders have grown within the company, starting with the helpdesk or other entry-level roles to become thought leaders in the fields of IT infrastructure, application development, project management, and business development.
• Employee-Centric Environment: GDC prides itself on employee satisfaction with a firm belief that happy employees are the most productive employees. In appreciation of our employees and their contributions, we sponsor numerous events throughout the year including an annual gala, golf, lunch barbeques and more.
• Comprehensive Benefits Package: GDC offers competitive compensation, excellent benefits, and a positive work environment designed around the philosophy of mutual respect. Our comprehensive benefits package includes medical, dental, prescription, vision, 401(k), short and long-term disability, and group life.
• Holiday and Vacation: GDC firmly believes in a comfortable work-life balance, and we offer comprehensive holiday and paid-time-off (PTO) packages. We provide a generous PTO package, and we encourage our staff to use it — whether it's for vacation or other personal reasons everyone needs time to relax and refresh.

Equal Opportunity Workplace:

GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

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