Identity and Productivity Services Manager (Senior Public Service Administrator, Option 3)

Job Requisition ID: 57339 Opening Date: 07/07/2026Closing Date: 07/21/2026Agency:Department of Innovation and TechnologyClass Title: SENIOR PUBLIC SERVICE ADMIN (40070) Skill Option: Management Information System/Data Processing/Telecommunications Bilingual Option: NoneSalary: Anticipated Starting Salary $12,500 - $13,333/monthJob Type: SalariedCategory: Full Time County: SangamonNumber of Vacancies: 1Bargaining Unit Code: n/aMerit Comp Code: Term Appointment, Gubernatorial (Management Bill) Exclusion from RC063 Collective Bargaining Coverage A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one. PROOF OF EDUCATIONAL COURSEWORK IS REQUIRED. ACCEPTABLE PROOF OF COURSEWORK INCLUDES UNOFFICIAL TRANSCRIPTS, COPIES OF OFFICIAL TRANSCRIPTS, ACCOUNT RECORDS (INCLUDING SCREENSHOTS) OF ACADEMIC COURSEWORK, AND ANY SIMILAR DOCUMENTS CREATED BY AN ACADEMIC INSTITUTION. Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the Personal Information Management (PIM) Services Manager. This highly professional position provides statewide strategic support and implementation of cutting-edge cloud-based technologies related to email and client administrative services. In this role, you will develop long-term strategic planning activities for both teams and assists client agencies affected by new cloud-based PIM applications. Additionally, you will serve as a full-line supervisor in assigning and reviewing work, providing guidance and training to assigned staff, preparing and signing performance evaluations, and monitoring and approving employee timekeeping requests. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team! As a State of Illinois employee, you receive a comprehensive benefits package including: Competitive Group Insurance benefits including health, life, dental and vision plans. Flexible work schedules (when available and dependent upon position). 10 -25 days of paid vacation time annually (10 days for first year of state employment). 12 days of paid sick time annually which carry over year to year. 3 paid personal business days per year. 13-14 paid holidays per year dependent on election years. 12 weeks of paid parental leave. Pension plan through the State Employees Retirement System. Deferred Compensation Program – voluntary supplemental retirement plan. Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP). Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility. For more information regarding State of Illinois Benefits follow this link: Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.Essential Functions Subject to management approval, serves as the Identity and Productivity Services Manager for the Department of Innovation & Technology (DoIT) planning, developing, organizing, controlling, and managing the operations and delivery of enterprise email, Active Directory (AD), print management solutions, and Mobile Device Management (MDM), including the planning, design, and implementation of long-term strategies to maintain secure, robust, and reliable services. Develops, implements, and manages policies, procedures, and operational practices to verify and maintain the delivery of high-quality, reliable, robust, and secure operations and services while adhering to DoIT and industry best practices, including monitoring and maintaining the performance, availability, and security of the Identity and Productivity systems and services. Serves as a full-line supervisor. Develops and manages the Personal Information Management Services operational budget and procurements, including preparing the budget for PIM solutions and services such as forecasting and cost analysis. Keeps abreast of new developments in Information Technology in areas of responsibility by continuing education through online training platforms, meetings, training sessions, seminars and conferences to increase familiarity with and remain current on Information Technology products, vendors, techniques and procedures applicable to section activities. Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above. Minimum Qualifications Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with coursework in management information systems, data processing, telecommunications or directly related fields. Requires four (4) years of progressively responsible administrative experience in Information Technology or directly related fields. Requires four (4) years of professional experience supervising and directing a team of IT professionals. Preferred Qualifications (In Order of Significance) Four (4) years of professional experience managing IT operations, services, or programs in a large complex public or business organization, including oversight of enterprise email, Active Directory (AD), Mobile Device Management (MDM), or print management solutions. Four (4) years of professional experience providing customer support for ongoing IT operations, including administering and monitoring Service Level Agreements (SLAs), developing and reporting on Key Performance Indicators (KPIs), and maintaining service quality through IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) best practices. Four (4) years of professional experience with product life cycle management to include budgeting, forecasting, planning, and providing strategic oversight for enterprise IT services such as email, directory services, mobile device management, print services, or similar services. Four (4) years of professional experience overseeing IT projects, including planning, designing, implementing, and monitoring projects using established project management frameworks and tools (e.g., ITSM, ITIL, Excel, and Microsoft Project.) Four (4) years of professional experience developing procurement specifications related to IT hardware, software, or services, including drafting and reviewing technical content for Requests for Information (RFI), Request for Proposal (RFP), Invitations for Bid (IFB) or similar. Four (4) years of professional experience participating in and responding to internal or external audits, including performing audits, maintaining required audit documentation, and verifying and maintaining compliance with applications and processes under operational control. Four (4) years of professional experience developing and implementing technical standards, procedures, and best practices, including alignment with security or compliance frameworks, such as National Institute of Standards and Technology (NIST). Ability to analyze complex technical and administrative challenges, identify root causes, and implement strategic result-driven solutions that enhance operational efficiency and organizational effectiveness. Demonstrated verbal and written communication skills to present technical and administrative information clearly and precisely to diverse stakeholders including executives, managers, staff, subordinate staff, and external or internal auditors. Ability to develop and maintain cooperative working relationships with staff, managers, executives, and external or internal stakeholders, fostering collaboration in resolving sensitive administrative or technical issues and supporting subordinate team members or project staff. Conditions of Employment Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position. Requires the ability to verify identity. Requires employment authorization to accept permanent full-time position with State of Illinois. Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history. Requires the ability to work outside of normal hours to meet deadlines. Requires the ability to travel in the performance of duties. Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties. Requires the ability to lift and carry objects or equipment weighing up to 20 pounds This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Requires adherence to the revolving door restrictions outlined in 5 ILCS 430/5-45. Consequently, employees should be aware that in the event of receiving a non-State employment offer during state employment or within one year immediately following the termination of State employment, they are required to inform the Office of the Executive Inspector General for the Agencies (OEIG) of the Illinois Governor before accepting such non-State employment. Failure to notify the OEIG may result in the imposition of a fine. Requires compliance with the provisions outlined in section 4A-101 of the Illinois Governmental Ethics Act, necessitating the occupant of this position to file of a Statement of Economic Interest. Pursuant to the Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.), specific state officials and employees are required to annually submit Statements of Economic Interest to the Office of the Secretary of State, which will be accessible to the public for examination and copying. Employees subject to this requirement must also file a Supplemental Statement of Economic Interest with the Executive Ethics Commission, as specified in Executive Order 15-09. Failure to submit these statements in a timely manner may result in fines and penalties. The conditions of employment listed are incorporated and/or related to any duties included in the position description. Work Hours: Monday - Friday 8:30am - 5:00pm (Work hours may vary) Headquarter Location: 201 W Adams St, Springfield, Illinois, 62704 Work County: SangamonAgency Contact: Lois GreenEmail: View email address on click.appcast.io Group: Leadership & Management Revolving Door:Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (“OEIG”) or may be subject to a fine. Statement of Economic Interests: This position is subject to Statement of Economic Interests filing as required by the Illinois Governmental Ethics Act. Term Appointment:Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four-year terms at the Director of the Department of Innovation and Technology’s discretion. The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: View email address on click.appcast.io View email address on click.appcast.io