Branch Banking - Client Consultant I - Float

Position Title Branch Banking - Client Consultant I - Float Location Victorville, CA 92395 Job Summary Branch Banking Client Consultant I - Float travels between assigned branches in order to provide customers with high quality, prompt, and professional financial services. Responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards, and assist the team in meeting branch goals. Job Responsibilities Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative. Provide positive client experience by assisting with account questions, problems, and/or complaints and through research and communication resolve them in a timely and effective manner. Deliver client engagement and education. Meet behavioral activity goals as defined by Retail Leadership including but not limited to referrals. Deliver timely and accurate daily financial transactions; strive for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations. Perform special projects, and additional duties and responsibilities as required. Consistently adhere to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Maintain compliance with applicable federal, state and local laws and regulations. Job Requirements Required Qualifications: Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent. Minimum experience required: 0 – 3 years of customer service and sales experience. Preferred Qualifications: Experience in financial services industry. Job Competencies Action-oriented – Enjoys working hard, is action oriented and full of energy for the things he/she sees as challenging. Not fearful of acting with minimum planning. Seizes more opportunities than others by aggressively and enthusiastically pursuing action to achieve results. Possesses a sense of urgency. Business Acumen – Knows products and understands our sales process. Is aware of how strategies and tactics work in the marketplace and what motivates a customer. Has courage and aspiration to do things differently in the marketplace. Approachability – Is easy to approach and talk to. Spends the extra effort to put others at ease. Can be warm, pleasant, and gracious. Is sensitive to and patient with the interpersonal anxieties of others. Builds rapport well. Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Is a good listener and early knower, gathering informal and incomplete information in time to do something about it. Priority Management – Spends his/her time and the time of others on what's important. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks and creates focus. Uses his/her time effectively and efficiently and values time. Gets more done in less time than others and can attend to a broader range of activities. Relationship Building – Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results. Client Relationship Support – Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience. Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders. Physical Demands The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting. Equal Opportunity Employer Flagstar is an Equal Opportunity Employer. Pay Range $17.00 - $22.55 #J-18808-Ljbffr Flagstar Bank