Senior Associate, Senior Communications Associate (Work From Home)

Senior Associate, Senior Communications Associate (Work From Home) Senior Associate, Senior Communications Associate, work from home. Candidates must live within a 100‑mile radius of one of the following zip codes and report in person when required. 23060 (Richmond, VA) 23320 (Chesapeake, VA) 33634 (Tampa, FL) 89144 (Las Vegas, NV) 19801 (Wilmington, DE) 85029 (Phoenix, AZ) 84120 (Lake Park, UT) 43213 (Whitehall, OH) Who we are The Change Management & Communications Team supports the people who support our customers. Why we need you We need communications experts to inform, support, provide resources and drive engagement for agents. What we value Curiosity – seek best practices and learn about emerging communication tools. Collaboration – partner across the enterprise to balance urgency and quality. Kindness – demonstrate empathy and optimism during change. Confidence – deliver results that support thousands of associates. What you will learn About customers, agents, leaders and their needs. About business, products and policies. How partners such as Product, Tech, Risk support communication initiatives. What you will do Communications Strategy & Implementation – develop and execute strategies for complex initiatives and urgent needs. Subject Matter Expertise – act as SME and advise partners on performance support. Storytelling – craft compelling stories in verbal and written form. Experience Design – partner to develop tools and processes that meet agent and business needs. Process – contribute to processes for developing agent messaging and delivering materials. Measurement – monitor, track and report on content performance; analyze data to recommend improvements. Critical Skills Ability to manage multiple projects simultaneously. Ability to build relationships with stakeholders. Ability to work collaboratively in a fast‑paced environment. Ability to adapt to changing priorities. Ability to learn quickly and translate complex concepts. Ability to work independently and as part of a team. Excellent written, verbal and visual communication skills. Excellent organizational skills and attention to detail. Strong technical and creative writing skills. Ability to optimize content for specific channels and audiences. Responsibilities Ownership of strategic projects and engaging stakeholders. Act as content subject‑matter expert and leader. Write, edit and optimize performance‑support content for quick retrieval. Partner with the management team to develop and execute strategic direction. Identify process and content improvements and propose actionable plans. Basic Qualifications High School Diploma, GED, or equivalent. At least 2 years of communications, marketing, or technical writing experience. Preferred Qualifications Bachelor’s Degree. 3+ years of communications, marketing, or technical writing experience. Work from Home Technology Requirements Secure home office free from background noise. Reliable private internet connection (no cellular hotspot). Private network, password protected, all devices owned or accessible. Internet service from Cable or Fiber ISP. Minimum 100 Mbps download / 10 Mbps upload speed. Both hard‑wire and Wi‑Fi acceptable if requirements met. Capital One may request proof of internet speed and service package. Work from Home Location Requirements Candidates must live within a 100‑mile radius of the zip codes listed above and may be required to report in person with 24‑hour notice. Salary Range Sales Territory: $80,800 – $92,200 for Content Manager II Chesapeake, VA: $80,800 – $92,200 for Content Manager II Tampa, FL: $80,800 – $92,200 for Content Manager II Las Vegas, NV: $80,800 – $92,200 for Content Manager II Wilmington, DE: $80,800 – $92,200 for Content Manager II Columbus, OH: $80,800 – $92,200 for Content Manager II Phoenix, AZ: $80,800 – $92,200 for Content Manager II Richmond, VA: $80,800 – $92,200 for Content Manager II Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary offered will be reflected in the offer letter. EEO Statement Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in a consistent manner with applicable laws. #J-18808-Ljbffr