Customer Service Specialist

Lead/Senior Customer Service Specialist

At 80 Acres Farms, we are transforming the way food is grown and deliveredbringing fresh, flavorful, sustainably grown produce closer to people every day. We believe great service is a critical part of that promise. As a Lead/Senior Customer Service Specialist, you will play a central role in ensuring our customers experience that difference, every order, every interaction, every time.

You will own service execution across a portfolio of customer accounts, operating at the intersection of supply chain, sales, and customer partnership. This is not a reactive roleit is a proactive, insight-driven position where you anticipate challenges, solve problems before they escalate, and continuously raise the bar for service performance.

As a trusted operational partner to Account Managers and a key point of contact for customers, you will translate data into action, manage complexity with confidence, and help build strong, lasting relationships. From navigating demand variability to improving processes and driving accountability, your work will directly support our mission to deliver exceptional quality with consistency and care.

What You'll Be Responsible For

• Serve as a day-to-day contact for routine customer service needs and inquiries
• Support end-to-end order-to-cash processes, including order entry, validation, and issue resolution
• Monitor service metrics (fill rate, on-time delivery, compliance) and escalate risks or gaps
• Execute order management and service support for assigned customers
• Partner with Supply Chain to track inventory and flag potential service disruptions
• Assist with deductions research and discrepancy resolution in partnership with Finance
• Support onboarding, item setup, and product launches
• Maintain accurate data across ERP, EDI, and reporting systems
• Contribute to process improvements and standardization efforts

What You Bring

Minimum Qualifications

• Bachelor's degree or equivalent experience, or equivalent experience
• 2+ years of experience in customer service or supply chain
• Strong attention to detail and ability to manage multiple priorities
• Proficiency in Excel and business systems

Preferred Qualifications

• Experience in CPG, foodservice, or perishable categories
• Exposure to retailer or distributor compliance requirements

Working at 80 Acres Farms

At 80 Acres Farms, we believe taking care of our people is just as important as taking care of our plants. Our benefits are designed to support your health, your family, and your future.

• Medical, dental, and vision insurance starting day one
• At least 2 weeks of paid vacation, plus a minimum of 40 hours of paid sick time
• 10 paid holidays
• Paid parental leave
• 401(k) with up to a 4% company match
• Company-paid life insurance
• Short-term and long-term disability coverage

Paid time off, sick time, and leave benefits are offered in accordance with state and local laws and may vary depending on where you work.

Our Hiring Commitment

80 Acres Farms is proud to be an equal opportunity employer. You're defined by more than just your job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions, your take on the world, and everything else that makes you unique. We strive to be a place where a diverse mix of talented people want to come, stay, and do their best work.

80 Acres Farms participates in E-Verify. As required by law, your employment with the Company is contingent upon you providing legal proof of your identity and authorization to work in the United States. Employment decisions are made without regard to protected characteristics. All candidates will be given the same consideration.