Desktop Support Technician

Desktop Support TechnicianThe Desktop Support Technician provides hands-on, customer-focused technical support for R+L Carriers users and workplace technology. This role diagnoses and resolves incidents involving Windows endpoints, business applications, peripherals, printing, and connectivity; prepares and deploys standard hardware; and ensures each user receives timely, professional service.The technician owns assigned support work from intake through documented resolution, using the IT service-management process and established Desktop Support procedures. The role works both onsite and remotely, supports users across corporate and field locations, and collaborates with infrastructure, security, applications, service desk, vendors, and business partners when issues require escalation or coordinated action.The Desktop Support Technician is expected to operate with sound judgment, protect company information, follow endpoint and asset-management standards, and contribute to a dependable, consistent end-user computing experience. The role combines strong troubleshooting ability with clear communication, disciplined documentation, and a willingness to improve processes that affect users and the support team.EducationHigh school diploma or equivalent requiredAssociate degree, technical diploma, or relevant coursework in Information Technology, Computer Support, or a related field preferredCompTIA A+, Microsoft, or comparable endpoint-support certification preferred; equivalent practical experience will be consideredExperience2 or more years of hands-on desktop, deskside, field, or technical-support experience in a business environment; enterprise or multi-site experience preferredDemonstrated experience troubleshooting Windows computers, common productivity applications, printers, peripherals, and basic network-connectivity issuesExperience deploying and supporting laptops and desktops, including imaging, software installation, hardware replacement, and user setupExperience using an IT service-management/ticketing system and maintaining accurate work notes and asset recordsExperience supporting logistics, transportation, manufacturing, warehouse, or another operations-intensive environment preferredTechnical CompetenciesWindows 11 support, configuration, and troubleshootingMicrosoft 365 desktop applications and collaboration tools; familiarity with Exchange/Outlook, OneDrive, and Teams or Webex supportPC and laptop hardware, docking stations, monitors, printers, scanners, and common peripheralsBasic Active Directory and Microsoft Entra ID concepts, including user, group, device, and password-related support activitiesEndpoint imaging, software deployment, remote-support tools, and endpoint-management platforms such as Ivanti or equivalentBasic TCP/IP, Wi-Fi, VPN, DNS, and network-troubleshooting concepts sufficient to isolate and route end-user issues appropriatelyAsset-management and inventory-control practices, including accurate serial-number and assignment documentationSecurity fundamentals: endpoint protection, encryption, MFA, certificate/VPN requirements, and safe handling of company dataProfessional CompetenciesCustomer service: listens carefully, communicates plainly, and follows through on commitments to users and teammatesProblem solving: applies structured troubleshooting, uses available knowledge and tools effectively, and recognizes when escalation is appropriateOrganization and accountability: manages multiple priorities, maintains complete documentation, and takes ownership of assigned workCollaboration: works constructively with technical and non-technical partners; shares knowledge and supports team standardsAdaptability: remains effective during changing priorities, operational disruptions, and technology rolloutsPhysical capability: able to move and install computer equipment, work at user locations, and travel to company sites as business needs requireJob InfoJob Identification 53670Job Category Information TechnologyLocations 600 Gillam Road, Wilmington, OH, 45177, USDegree Level Associate DegreeJob Schedule Full time