Customer Service Rep

Description

Core Focus:

The Customer Service Representative will provide exemplary customer service to all of our internal and external clients as well as ensuring all communications are responded to in a timely manner.

Role and Responsibilities:

• Managing customer accounts
• Handling a large number of phone calls
• Maintaining relationships with carriers and customers
• Scheduling shipments
• Providing input and completing freight bills
• Assisting with communication with carriers when issues arise
• Making recommendations regarding transportation, routing, carrier selection, and helping to meet customer requirements
• Documenting special service requirements of customers and warehouses
• Managing unplanned accessorial charge issues related to the customer and related warehouses
• Representing the customer when working with contracted carriers
• Tracking on time pickups and deliveries
• Entering loads and appointments in the WMS
• Setting pick up and delivery appointments with warehouses
• Tracking loads and monitoring delivery
• Scheduling appointments
• Notifying customers of any issues, excess charge, and excess charge billing

Required Experience

• A high school diploma
• 1-2 years of customer service experience
• Experience working in a fast-paced environment with responsibility for time-sensitive requests and cut off schedules.
• Ability to calculate in all units of measure
• Ability to apply common sense understanding to instructions
• Ability to deal with problems involving several concrete variables

Preferred Skills:

• Strong customer service skills and ability to engage with the customer.
• Strong communication skills. Ability to build sustainable trustworthy relationships through open and interactive communication.
• Data entry and analysis. Excellent attention to detail.
• Strong judgment and decision-making skills.
• Ability to multi-task and be adaptable to change.
• Effectively manage last-minute requests, and urgent demands. Demonstrate sense of urgency.

Location:

8 hour shift

Monday – Friday

7:00AM – 4:00PM