Patient Advocate

Patient Advocate

Be the friendly guide patients didn't know they needed (but will be very glad they have).

At Utah Physical Therapy, South Ogden, Utah, healing is a team effort and our Patient Advocates are the people who make the experience smooth, supportive, and human from start to finish. If you're someone who loves helping people, solving problems, and keeping things organized while delivering exceptional service, this role puts you right at the heart of patient care.

What You'll Do

You'll serve as the bridge between patients and the clinic. Making sure every person who walks through our doors feels welcomed, informed, and supported.

Patient Experience & Support

• Welcome patients warmly and create a personalized, positive experience from arrival to departure
• Listen to concerns, answer questions, and help patients understand their care plans
• Provide guidance on clinic processes, policies, and available resources
• Help patients navigate insurance, financial questions, and treatment coordination

Coordination & Communication

• Schedule appointments and manage reminders and updates
• Serve as a liaison between patients, providers, billing, and administrative teams
• Handle phone, email, and fax communications professionally and promptly
• Communicate estimated wait times and support smooth clinic flow

Advocacy & Problem Solving

• Address patient concerns with professionalism and care
• Mediate communication between patients, families, and clinical staff
• Verify insurance and assist with coverage understanding
• Escalate complex concerns appropriately and follow through on resolutions

Operations Support

• Maintain accurate patient records and EMR documentation
• Support clinic organization and daily operations
• Contribute ideas to improve the patient experience
• Uphold HIPAA and PCI compliance standards

What Makes You a Great Fit

• At least 1 year of experience in patient advocacy, medical reception, or insurance/authorization
• Comfortable using EMR systems, Microsoft Office, and Google Docs
• Strong communication skills and a calm, professional presence
• Highly organized with strong multitasking ability
• Natural problem-solver who adapts quickly
• Team-oriented with a positive, service-minded attitude
• Detail-focused and committed to patient privacy and compliance

Work Environment

• Clinic setting with a mix of sitting, standing, and assisting patients as needed
• Occasional light lifting (up to 15 lbs)
• Active, people-focused environment where no two days are exactly alike

Why Join Us

You won't just schedule appointments - you'll make a real impact on how patients experience their care. This is a role for someone who wants meaningful work, a collaborative team, and the opportunity to improve people's day every single shift.