Engineering Operations Technician

Job Description

Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.

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Engineering Technicians are IntePros front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot, Data Center Operation’s Mission Critical Facilities, which includes stand-by diesel generators and related fuel systems, as well as three phase electrical systems such as: switch gear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors.

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Key job responsibilities:

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Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability

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Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)

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Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)

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Perform rack installs and rack decommissioning within internal SLA

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Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment

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Technical writing to support change management program

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Monitor daily work requests and manage to resolution, and execute projects from conception to completion

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On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation

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Work schedule changes depending on specific site needs. Shifts can be up to 12 hours and may rotate on a predefined schedule. Some locations have on-call rotations.

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Role may support more than one location/site.

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A day in the life

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This role acts as the client's front line when it comes to hands-on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment.

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Basic Qualifications

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- 1+ years of Microsoft Office products and applications experience

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- Work a flexible work schedule including evenings, overnights, and weekends

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- 1+ years of electrical facilities maintenance, or 1+ years of mechanical facilities

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Preferred Qualifications

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- 2+ years of data center engineering experience

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- Experience reading and writing procedures, technical documents, and engineering drawings

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- Associate's degree in related field, or technical degree in related field