Patient Access Coordinator
Baptist Health
- # Patient Access CoordinatorApply: Lexington, KY: Full time: Posted Today: R26107151**Summary****Job Description:****Patient Access Coordinator**Full Time I First ShiftHeart & Valve Clinic I Lexington, KYThe Heart Valve Clinic provides specialized evaluation, coordination, and management of patients with valvular heart disease. The clinic collaborates with cardiology and cardiothoracic teams to deliver timely, evidence-based care, support treatment planning, and enhance patient outcomes through coordinated, patient-centered services.**Description:*** The Patient Access Coordinator serves as the first point of contact for patients, visitors, and providers, creating a welcoming experience while ensuring accurate registration, scheduling, insurance verification, and collection processes.* This role is responsible for maintaining the integrity of patient records, supporting clinic operations, and delivering exceptional customer service in a fast-paced specialty care environment.* Greet patients and visitors in a timely, professional, and courteous manner.* Answer and direct incoming calls, return messages promptly, and maintain excellent phone etiquette.* Serve as a liaison between patients and clinical staff, keeping patients informed of delays and addressing concerns appropriately.* Accurately register patients and verify existing records to maintain data integrity and avoid duplicate medical records.* Schedule appointments according to established policies and document referral information and chief complaints.* Contact patients to confirm appointment details, including date, time, location, and financial responsibility.* Collect, review, and update patient demographic, insurance, and financial information.* Obtain required signatures for consent to treatment, financial policies, privacy notices, and releases of information.* Maintain patient confidentiality and comply with HIPAA, corporate compliance, and regulatory standards.* Document patient interactions, appointment status changes, and account activity accurately within the registration system.* Verify insurance eligibility, benefits, and coverage through payer websites and carrier contacts.* Determine patient financial responsibility and collect payments in accordance with point-of-service collection policies.* Process receipts, reconcile daily cash, checks, and credit card transactions, and prepare deposits and balancing documentation.* Participate in required safety, compliance, and patient safety training programs.* Support clinic operations and perform additional duties as assigned.**Requirements:*** High School Diploma or equivalent.* Strong computer skills required.* Less than one year.**Benefits:*** Health, Vision, Dental and Pet Insurance* Life Insurance* Short Term and Long-Term Disability and Life Insurance* Identity Theft Protection* Tuition Reimbursement up to $6,000 annually* Company paid Maternity and Paternity Leave* 5 days of Paid Time Off available upon hire* Bereavement Leave (includes pets)* PTO Sell Back Program* Compassionate Leave Sharing Program (PTO Donation)* Employee Support Fund, for employees in need of emergency financial support* Retirement with Company Match### *If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!*
- J-18808-Ljbffr Baptist Health
Vacancy posted 5 days ago
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