Stakeholder Readiness and Engagement - Senior Associate

Job Description

Description

Turn complex change into clear, coordinated action for stakeholders across a global third-party oversight program. You will gain broad exposure to transformation delivery while helping teams prepare for new processes, tools and responsibilities.

Job summary

As a Stakeholder Readiness and Engagement -Senior Associate in Corporate Third Party Oversight (CTPO), you will support the CTPO Governance team by managing day-to-day readiness and engagement execution for assigned transformation initiatives. You will translate approved strategy into detailed plans, coordinate cross-functional deliverables, maintain readiness evidence and facilitate stakeholder engagement and feedback loops. You will serve as an execution integrator across program, process, communications, training, knowledge, product, technology, control and regional teams. You will escalate material risks and decisions to the Vice President Lead rather than independently owning enterprise readiness strategy, go-live recommendations or program delivery.

Job responsibilities

• Manage readiness and engagement workstreams, translating approved strategy into clear execution plans.
• Coordinate deliverables across program, process, communications, training, knowledge, product, technology, control and regional teams.
• Build stakeholder maps and coordinate assessments of changes to roles, processes, systems, controls and support paths.
• Plan and deliver stakeholder briefings, workshops, office hours, demonstrations, regional sessions and post-launch support.
• Manage engagement requests, briefing materials, subject-matter experts, questions, feedback and follow-up actions.
• Maintain readiness trackers and evidence, escalating risks, dependencies, overdue actions and unclear ownership.
• Prepare draft scorecards, status updates and leadership summaries to support readiness decisions.
• Coordinate communications and training inputs, approvals, delivery and updates; maintain readiness templates and playbooks. 

Required qualifications, capabilities and skills

• Minimum 4 years of experience in change management, stakeholder engagement, transformation adoption, program management or a related field.
• Experience translating strategy into execution plans and coordinating multiple workstreams in a matrixed environment.
• Strong written, verbal, analytical and presentation skills, including experience supporting senior leaders.
• Experience with stakeholder analysis, change-impact assessments, readiness tracking or status reporting.
• Strong project management skills and the ability to manage changing priorities, dependencies and deadlines.
• Ability to synthesize feedback, identify risks and recommend practical actions.
• Working knowledge of risk management, third-party oversight, governance or control frameworks.
• Proficiency with Microsoft Word, Excel, PowerPoint, Teams and SharePoint.

Preferred qualifications, capabilities and skills

• Experience in financial services, outsourcing, procurement, supplier management or third-party risk management.
• Experience supporting large-scale business, process, technology, risk or regulatory transformation from planning through steady state.
• Familiarity with readiness scorecards, adoption measures, stakeholder feedback analysis, change calendars and governance evidence.
• Experience working with global and regional stakeholders across business and corporate functions.
• Experience creating or maintaining procedures, playbooks, frequently asked questions, role guides, training materials or knowledge content.
• Familiarity with Confluence, Jira, data visualization, workflow automation or artificial intelligence-enabled productivity tools. 

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.