Student Financial Services Coordinator

This position will oversee the administration of private scholarships, including awarding, invoicing, and reporting and is responsible for the student refunding process, cashiering, and non-student AR log entries. The SFS Coordinator discusses and analyzes students’ financial circumstances and uses expertise and judgment to determine the appropriate courses of action. The position is part of a team that provides customer service to students and families via in-person, or online meetings, and responds to phone calls and emails and will apply broad-based knowledge of Federal financial aid regulations encompassing completion of FAFSA and loan applications. Participation in admissions events is expected. Duties/Responsibilities (50%) Oversee and administer all outside/private scholarships including awarding, invoicing, scanning, cashiering, and reporting, and serve as the main office contact to assist students and families. Advise students and families on billing and financial aid matters via phones, email, and in-person appointments, in addition to participating in presentations and question/answer sessions. Discuss and analyze students’ financial circumstances using expertise and judgment to determine the appropriate courses of action for students and families to take as appropriate to prevent financial holds. Serve as the backup for processing private educational loans. (30%) Responsible for the student refund process, manage all non‑student AR log entries and cashiering. Provide courteous, accurate and efficient customer service. Communicate with students and families for problem resolution, review students’ accounts for proactive outreach, update student records as required. Identify ways to improve practices, processes, and services within the department. Support office with in‑person and online meetings, telephone and emails to students and parents. (20%) Collaborate with other departments to receive and share relevant information as needed to ensure the overall success of the students. Represent SFS in admissions events such as open house, admitted student days, and orientation. Maintain knowledge of Title IV programs and regulations through webinars and training as appropriate. Other duties as assigned. Requirements Minimum Acceptable Education & Experience High school diploma or equivalent and four years of related experience involving progressively responsible duties requiring a high level of independent judgment and discretion, or Associate Degree and two years of related experience, or any combination of higher education and related experience equal to four years. Knowledge, Skills & Abilities Proven customer service, communication, interpersonal, organizational and analytical skills Effective problem‑solving skills Proven ability to prioritize workflow, adhere to deadlines Ability to work effectively both independently and as a team member and to establish and maintain effective working relationships with faculty, staff, students and the general public Ability to interpret, adapt, and apply guidelines and procedures in compliance with federal, state, and institutional regulations. Other Requirements Experience involving progressively responsible duties requiring a high level of independent judgment and discretion Demonstrated proficiency with MS Office systems, including Word, Excel as well as relational databases. Preferred Qualifications 1‑3 years’ experience working in either a financial aid or student accounts office at a post‑secondary institution Ability to understand and interpret financial aid procedures and financial aid packaging philosophy to assist students and families throughout the process Bachelor’s degree in related field Knowledge of federal, USNH, KSC and Financial Aid policies and the ability to explain them. EEO Statement The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status. Compensation Pay Range $17.57 - $28.96 Location Keene #J-18808-Ljbffr