Warehouse Operations Specialist (3PL)

HEYTEA is seeking a detail-oriented Warehouse Operations Specialist (3PL) to support our U.S. supply chain operations at our third-party warehouse in Edison, New Jersey .This role oversees the day-to-day execution of warehouse services provided by our third-party logistics (3PL) partner, verifies inbound and outbound accuracy, reconciles inventory records, and coordinates carrier appointments and store shipment pickups. You will work closely with our 3PL partner, transportation providers, and internal supply chain teams to maintain accurate inventory, resolve operational issues, and ensure reliable material supply to HEYTEA stores. Key Responsibilities Inbound Operations Monitor receiving activities performed by the 3PL partner, including unloading, counting, and put-away. Verify received quantities, SKUs, lot numbers, expiration dates, and receiving records against supporting documentation. Investigate receiving discrepancies and follow up with relevant parties to ensure timely resolution. Outbound Operations Monitor order fulfillment activities, including picking, verification, packing, and loading, against store orders. Conduct spot checks of SKUs, quantities, and store destination information to verify shipment accuracy. Coordinate the resolution of incorrect items, missing items, short shipments, and other fulfillment discrepancies. Inventory Control Monitor the 3PL partner’s cycle counts and scheduled physical inventories. Perform targeted inventory spot checks, investigate variances, and track corrective actions. Verify lot and expiration-date records and monitor adherence to applicable inventory rotation procedures. Inventory Data and Reconciliation Review daily receiving and shipping transactions and reconcile WMS records with warehouse documentation and physical count results. Identify and follow up on missing transactions, duplicate entries, quantity discrepancies, and other data issues. Maintain timely, complete, and accurate operational records. Carrier Scheduling and Coordination Coordinate carrier appointments, pickup schedules, and loading handoffs with transportation providers and the 3PL partner. Address appointment delays, missed pickups, and loading exceptions, and elevate risks that may affect store supply. Operational Issue Resolution Monitor the 3PL partner’s adherence to established warehouse procedures and applicable product-handling, storage, and safety requirements. Document and follow up on product damage, inventory variances, receiving and shipping errors, and transportation exceptions. Coordinate corrective actions with responsible parties and verify completion. Reporting and Cross-Functional Support Prepare reports on inbound and outbound activity, inventory count results, shipment accuracy, and operational exceptions. Share operational updates, recurring issues, and improvement recommendations with the U.S. supply chain team. Support new-store material requirements, inventory reviews, and other related warehouse operations activities in collaboration with U.S. and headquarters teams. Required Qualifications At least two years of experience in warehousing, logistics, inventory control, or a related operational role. Working knowledge of receiving, shipping, inventory counting, lot tracking, and inventory reconciliation processes. Proficiency in Microsoft Excel and experience using a warehouse management system (WMS). Ability to review operational data, identify discrepancies, investigate issues, and follow through on corrective actions. Strong attention to detail, organizational skills, and accountability for data accuracy. Effective communication and coordination skills, with the ability to collaborate with warehouse partners, carriers, and internal teams. Professional working proficiency in English and Mandarin Chinese sufficient to communicate with U.S. warehouse and transportation partners and Mandarin-speaking headquarters colleagues. Preferred Qualifications Experience working on-site with, or overseeing service delivery by, a U.S. 3PL warehouse. Experience in food and beverage supply chains, temperature-controlled warehousing, or cold chain operations. #J-18808-Ljbffr Heytea