Server

Server Position at DoubleTree by Hilton Spokane

The DoubleTree by Hilton Spokane is looking to add to our hospitality team! Located in the heart of downtown Spokane near Riverfront Park, the Spokane Convention Center, shopping, dining, and entertainment, our hotel offers an exciting and fast-paced hospitality environment focused on teamwork and exceptional guest experiences. If you are passionate about hospitality and looking to grow your career, apply today!

At Resolute Road Hospitality, we're redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.

As a Server, you'll create a welcoming and seamless dining experience for every guest. From menu guidance and order accuracy to table cleanliness and payment processing, you'll ensure each visit exceeds expectations and reflects our commitment to hospitality excellence. This role is ideal for someone who brings Social Intelligence to every interaction, works Stronger Together with the team, and delivers service with Integrity.

What You'll Do

• Greet guests warmly and present menus, answer questions, and make food or beverage recommendations
• Take and relay guest orders accurately via the POS system to the kitchen or bar
• Deliver food and beverages promptly and check in regularly to anticipate additional needs
• Clear tables and reset dining areas efficiently between guests
• Assist with basic prep tasks (e.g., coffee brewing, soup ladling, etc.) as needed
• Process guest payments, including handling cash and credit card transactions
• Maintain cleanliness of dining room and service areas
• Respond to guest complaints or concerns promptly and professionally
• Support teammates and contribute to a positive, team-focused environment
• Adhere to all health and safety standards, as well as Resolute Road Hospitality and brand specific policies
• Other duties as assigned by supervisor or management

Knowledge, Skills & Abilities

• Strong knowledge of food and beverage service procedures and regulations
• Excellent communication and guest service skills
• Ability to lift and carry heavy trays and work on your feet for extended periods
• Friendly, confident, and polished presence in guest interactions
• Ability to multitask in a fast-paced, team-oriented environment
• Quick thinking and effective problem solving under pressure
• Proficient with POS systems and cash handling best practices

Education & Experience

• High school diploma or GED preferred
• Previous food service or banquet experience preferred

Licenses & Certifications

• SafeServ Certification
• TIPS or equivalent training

Additional Information

Consistent attendance and adherence to Resolute Road Hospitality's standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs.

Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.

Requirements

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