Veterinary Assistant / Client Service Representative

Job Description

Job Description

Stateline Animal Clinic is seeking an outgoing Veterinary Assistant / Client Service Representative to serve as the welcoming face of our hospital.

This is a unique hybrid role that is approximately 60% Veterinary Assistant and 40% Client Service Representative , making it an excellent opportunity for someone looking to build a well-rounded career and get started in the veterinary field. If you enjoy both hands-on patient care and interacting with clients, this could be the perfect fit!

The majority of your time will be spent working as a Veterinary Assistant—supporting exams, treatments, and procedures alongside our veterinary team. One to two days per week, you'll transition to the front desk, where you'll manage appointments and patient flow, answer multi-line phones, process transactions, and assist clients with information about our services for both small and large animal patients.

Stateline Animal Clinic is always growing, and we're looking for team members who want to grow with us! If you're eager to learn, passionate about animal care, and excited to gain experience in both the clinical and client service sides of veterinary medicine, we'd love to meet you.

Schedule and compensation:

• Compensation: $14-17 per hour, for each hour worked
• This is a flexible, full-time position, with a 5/8 or 4/10 schedule and availability needed Monday-Friday, with rotating Saturdays.

Full-time Benefits Package*:

• Bonus package: Up to $500 depending on experience
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a veterinary assistant or veterinary reception role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Safe, gentle patient handling and restraint for dogs, cats, and large animal patients
  • Client communication and education, including treatment plan review and discharge instructions
  • Accurate medical record keeping and treatment documentation
  • Ability to manage a multi-line phone system while assisting in-person clients
  • Experience scheduling appointments and coordinating patient flow
  • Ability to accurately process payments and maintain financial records

About us:

Stateline Animal Clinic has proudly served pets and families throughout North Mississippi and Southwest Tennessee for over 45 years. We are a full-service veterinary hospital providing compassionate, personalized care for dogs, cats, and pocket pets.

We're excited to be entering a new phase of growth as we welcome a new veterinarian to our team! As our hospital continues to expand, we're looking for passionate team members who are excited to grow alongside us and help us continue providing exceptional care to our patients and clients.

Our team values collaboration, communication, and a positive client experience. We work together to provide high-quality medicine while creating a supportive environment where team members can continue to learn and grow. If you're looking for a clinic where your skills are appreciated, your contributions make a real impact, and you'll have opportunities to develop your career as our hospital grows, we'd love to meet you!

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*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.