Senior Customer Care Specialist
City-of-Corona
Responsibilities The Senior Customer Care Specialist manages and operates the City’s utility billing processes for water, sewer, electric, reclaimed water, and other services. Key duties include: Generate utility bills and manage collections. Administer shut‑offs, penalties, and payment arrangements. Ensure accurate rate changes, account updates, and billing system codes and templates. Create and maintain accounts for new developments and temporary construction meters. Produce operational and audit reports necessary for utility operations. Review account data, identify and correct billing discrepancies, and process delinquency actions. Support compliance with collections, bankruptcy procedures, and established billing policies. Provide guidance to Customer Care Representatives as needed. Qualifications Graduation from high school or GED equivalent. Three (3) years of increasingly responsible office administrative support or secretarial experience. #J-18808-Ljbffr City-of-Corona
Vacancy posted 10 days ago
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