Client Manager

Client Manager Summary The Client Manager provides advice and assistance requiring technical and industry knowledge and client service skills to meet client needs and resolve difficulties. Client Managers may also perform in the capacity of a Client Executive Service for specifically assigned accounts to oversee the preparation of and providing renewal and new business presentations. Essential Duties & Responsibilities Act as the initial point of contact for Clients, Carriers and others on the Client Service Team in the following areas: RFP review and preparation. Analysis of utilization reports, carrier reports and claims data and trends. COBRA, HIPAA and coordination of 5500 data. Work closely with and instruct carrier representatives to ensure smooth implementation of new plans. Ensure required plan information and materials are sent to the client in a timely manner. Guide and mentor Benefit Analysts throughout the process of gathering Client census and benefit plan information used to prepare materials for new business presentations, renewals and open enrollment meetings. Explain client needs and concerns focusing on how various plan designs and recommendations address those issues. Review renewals, new business presentations, and open enrollment materials to ensure they are accurate and complete in content, comply with company and regulatory guidelines, and reflect a professional appearance. Ensure that client files and documentation are maintained according to policy and procedures and are consistent with Marsh & McLennan professional standards. Develop analytical, customer service and communication skills needed to perform as a Client Manager II. Present to Client Service or Sales Executive the financial measures used to predict and analyze plan benefit costs, and the factors which influence those costs and premium rates. Under the guidance of the Client Executive Service, participate in prospect and renewal meetings to learn client needs, challenges and concerns. Learn best practices to present renewal outcomes to the client and provide recommendations based on the findings with the ultimate goal being to take on these responsibilities. Conduct employee open enrollment meetings to communicate benefit options. Respond to and resolve routine issues the client may encounter regarding receipt of benefit services and coverage questions. Keep Client Executive Service apprised of potential E&O concerns and client dissatisfaction. Strategize with Client Executive Service to develop possible resolutions and proactive solutions to avoid continued or future problems. Education and/or Experience Must possess a strong understanding of health and welfare plan benefits and carriers; this expertise is generally acquired through 5 years of experience providing group health and benefits sales or service while at a brokerage or carrier. Bachelor’s degree strongly preferred. Strong communication skills with the ability to provide non‑technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format. Strong knowledge of employee health insurance carriers, their strengths and weaknesses, plan design features as well as the general factors which affect cost and plan design. Maintain a valid unrestricted Life and Disability License in California and meet continuing education requirements. Maintain a valid driver’s license and dependable transportation. Proficiency with Microsoft Word, Excel and PowerPoint, including experience creating tables, charts, graphs, pivot tables and formulas. Work Environment & Physical Demands Ability to use computer keyboard and sit in a stationary position for extended periods, and use of office equipment such as fax and copy machines, and telephones. Travel to client sites is required, usually within driving distance, but occasionally includes 2–5 night stays out of town. The applicable base salary range for this role is $64,700 to $120,400. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and applicable minimum wage requirements. In addition to the base salary, this position may be eligible for performance‑based incentives. Competitive total rewards package includes health and welfare benefits, tuition assistance, 401(k) savings and other retirement programs, and employee assistance programs. #J-18808-Ljbffr Marsh McLennan Agency