Director of Product Management

Role Description

As Director of Product Management, you'll own the product roadmap and strategy for a fast-moving organization serving large enterprise operations. This is not a manage-from-the-whiteboard role: you'll wear many hats and do whatever it takes to see technical delivery over the line, working shoulder-to-shoulder with engineering, Deployment Strategists, and customers. You'll turn what you observe in the field into a sharp, sequenced strategy, and just as often into a working prototype that proves the idea before we invest in building it for real.

The best person for this role is an operator and a builder: equal parts product strategist, hands-on prototyper, and delivery-driver who is energized by ambiguity and a break-neck delivery. You translate messy enterprise needs into clarity, ruthlessly prioritize, and never let a deliverable stall for lack of an owner.

Key Responsibilities

• Own the product roadmap and strategy for the organization; translate enterprise customer needs and market signals into a clear, sequenced plan aligned to company objectives.
• Wear many hats to get technical delivery over the line — partner hands-on with engineering and the field team, unblock execution, fill gaps, and do whatever the moment requires to ship.
• Rapidly prototype new features based on observed client needs — turn field signals into mockups, specs, and working proofs of concept that validate value fast and de-risk the build.
• Write crisp PRDs, define success metrics and KPIs, and prioritize ruthlessly by business value and technical feasibility.
• Balance platform investment against forward-deployed, customer-specific delivery.
• Partner across engineering, design, data, Sales, and customers; facilitate communication between technical teams and non-technical stakeholders.
• Present plans, progress, and outcomes to executive leadership; keep alignment across the organization.
• Build and grow the product function over time, mentoring product managers as the team scales.

Qualifications

• 6-8+ years in product management, including 5+ years in technical product roles, with experience owning a product area or leading a product function.
• Demonstrated track record shipping enterprise software end-to-end, from concept through production launch.
• Strong technical fluency: comfortable in code-adjacent work — reading data and SQL, and prototyping with low-code tools or light scripting to validate ideas without waiting on engineering.
• A proven "many hats" operator mindset — willing to do the unglamorous, cross-functional work required to land delivery.
• Strong understanding of software development processes and the ability to make sound technical trade-offs.
• Excellent written and verbal communication with the executive presence to drive decisions with senior stakeholders.
• Experience translating customer and field signals into product requirements and a prioritized plan.

Preferred Qualifications

• Experience with AI/ML, agentic AI, or data products; familiarity with workflow or orchestration platforms.
• Familiarity with NodeJS/TypeScript, cloud platforms (AWS), and modern prototyping tools.
• Knowledge of customer service operations, contact-center workflows, or enterprise business-process operations.
• 0-to-1 / founder / early-team product experience at a high-growth startup.
• Experience supporting SOC 2 Type II or similar compliance frameworks in product development.

Location

Remote (United States).