CLK TYP - Clerk Typist

Job Title

Position requires the professional performance of complete quality customer service, general clerical duties of moderate complexity, and cashiering for the department's residential permit parking program.

Major Responsibilities and Duties

Register and issue residential parking permits and visitors passes to customers either in person or electronically.

Type information into the Residential Permit Parking template.

Perform cashiering functions, taking cash, making change, credit card transactions, daily cash balancing, opening and closing a cash drawer.

May review and evaluate daily reports from the residential parking permit program.

Keep manual and/or computerized records accurate by posting and checking.

Research residential permit parking issues.

Provide quality customer service.

Handle mail and messages by receiving, sending, sorting and distributing.

Perform typing, filing, handling mail and proof reading.

Type letters, memos, forms, requisitions, invoices, labels, lists, reports, and documents.

Receive telephone calls, routes to appropriate person, if applicable.

May give information or directions to callers.

Classify, indexes, files or distributes forms, correspondence, cards and receipts.

Search, pulls and routes files as appropriate.

May perform data entry retrieval and other processes as requested or required.

Compose simple and routine correspondence.

Compile, update, review and make available all State and City Motor Vehicle Code parking regulations - types of violations - costs and fines.

Ability to deal directly and work cooperatively with the City of Pittsburgh's Planning Department and Bureau of Building Inspection.

Perform activities, functions and other related tasks and duties as assigned or required.

Required Knowledge, Skills, Abilities

Considerable knowledge of general office procedures including filing systems and procedures.

Knowledge of business math, balancing and reconciling daily transactions, taking cash, issuing change, and credit card transactions; performing daily cash balancing.

Ability to deal with customers in a professional and facilitating manner.

Knowledge of receptionist duties, business English, spelling, mathematics and looking up information.

Knowledge of Pennsylvania State Motor Vehicle Code parking regulations.

Knowledge of City of Pittsburgh codes regarding parking and anti-litter ordinances.

Ability to accurately type.

Thoroughly skilled in the operation of a typewriter/computer/copier/calculator and fax machine.

Knowledge and ability in the use of a calculator, personal computer and software applications...

Ability to proofread copy, compare words and numbers for accuracy and to make accurate corrections.

Ability to follow moderately complex oral and written instructions.

Ability to maintain confidentiality.

Ability to withstand abuse from the public and to be professional, courteous and tactful at all times.

Ability to communicate effectively both written and verbally.

Ability to exercise initiative and sound judgment and to react with discretion under varying conditions.

Ability to establish and maintain effective and appropriate relationships with the public, City of Pittsburgh departments, other agencies, and employees.

Education and Work Experience Requirements

High school diploma or GED equivalent required. At least two years of general clerical experience, which includes typing.

A minimum of one (1) year of experience demonstrating proficiency in the operation and use of a Microsoft office products

Examination

A written and/or performance examination based on the above knowledge/skills/abilities may be required.

Other

Must be a bona fide resident of Allegheny County or must be willing to establish and maintain residency within Allegheny County within six (6) months after the hire date.

The Pittsburgh Parking Authority is an Equal Opportunity Employer