Front Desk Agent

Embassy Suites by Hilton — Berkeley Heights, located in New Jersey, is seeking dedicated individuals to join our team! This modern, all-suite hotel offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, food and beverage, event planning, and more, there are ample opportunities for career growth and advancement. Our hotel features spacious suites, upscale facilities, and a warm, welcoming environment, creating an exciting work environment. Overview Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our dynamic hospitality team as a Front Desk Agent and be the welcoming face of our beautiful, four‑diamond hotel. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive. Whether you're new to the industry or have previous experience in hospitality, this is an excellent opportunity to advance your career! Summary Provide exceptional customer service, creating a positive first impression for guests Efficiently handle guest check‑ins and check‑outs, ensuring accuracy and efficiency Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy while developing valuable problem‑solving skills Assist guests with recommendations and information about local attractions, dining options, and hotel amenities Collaborate with other departments to ensure seamless guest experiences Maintain a clean and organized front desk area Handle cash and credit card transactions accurately Demonstrate a strong attention to detail and a proactive approach to guest satisfaction Join our team and embark on a rewarding career in hospitality, where you can make a real difference in our guests' stays. Apply now to become a Front Desk Agent and be part of a passionate team committed to delivering exceptional service! Qualifications Previous experience in a customer service role, preferably in a hotel or hospitality environment (a plus) Excellent communication and interpersonal skills Previous cash handling experience required Strong problem‑solving abilities and the ability to remain calm under pressure Proficiency in computer systems and knowledge of hotel property management software (a plus) Outstanding organizational and multitasking skills Availability to work flexible schedules, including evenings, weekends, and holidays High School diploma or equivalent Benefits Davidson Hospitality Group is an award‑winning, full‑service hospitality management company overseeing hotels, restaurants, dining, and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. Multiple tiers of medical coverage Dental & Vision coverage 24/7 telehealth service Free maintenance medications Pet insurance Hotel discounts Tuition reimbursement Paid time off (vacation, sick, bereavement, and holidays) 401(k) match Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA – Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify. Salary Range USD $19.00 - USD $19.50 /Hr. #J-18808-Ljbffr Embassy Suites by Hilton Berkeley Heights