Client Experience Representative

Join Our Team & Make a Difference Every Day Are you passionate about helping people and animals? Do you thrive in a fast-paced environment where no two calls are the same? As a Call Center Representative, you’ll be the first point of contact for the community—providing support, guidance, and compassion while helping advance the mission of the LA/SPCA. If you’re a strong communicator who enjoys problem-solving and making a real impact, we’d love to hear from you. Bilingual (Spanish/English) candidates are highly encouraged to apply. What You’ll Do Answer incoming calls and provide helpful, accurate information to the public Document call details and maintain organized records Guide callers using LA/SPCA protocols and best practices Transfer or elevate calls when appropriate Educate the community on responsible pet ownership Support and promote LA/SPCA programs, services, and mission Learn and apply knowledge of animal behavior to assist with adoptions and pet retention Deliver exceptional customer service with professionalism and empathy Collaborate with team members and volunteers in a supportive environment Maintain confidentiality and handle sensitive situations with care Treat all animals with compassion and advocate for humane care at all times Schedule clinic appointments What We’re Looking For High school diploma or GED required (some college preferred) At least 1 year of customer service experience preferred Bilingual in Spanish and English is a strong plus Strong communication skills—both written and verbal Comfortable multitasking and working in a fast‑paced setting Proficient in Microsoft Office (especially Excel) and basic computer systems Patient, empathetic, and able to stay calm under pressure Team‑oriented with a positive, professional attitude Strong problem‑solving and critical thinking skills Knowledge in veterinary terminology is a plus Work Environment In‑person role based in New Orleans Fast‑paced setting with a high volume of calls Exposure to animals and related environments (including noise) Must be comfortable working around animals and potential risks (e.g., bites or scratches) Perks & Benefits Competitive pay: $15.00 – $18.75/hour (based on experience) Health and life insurance options 401(k) with company match Paid time off and holidays Eligibility for Public Service Loan Forgiveness Opportunity to make a meaningful impact in your community Why Join Us? At LA/SPCA, your work directly supports the well‑being of animals and the people who love them. You’re not just answering calls, you’re helping create better outcomes for pets and families every single day. #J-18808-Ljbffr