Temporary Emergency Telecommunicator

Telecommunicator (S)

The North Carolina Zoo is expanding, making this an exciting opportunity to join our team. We are seeking a dynamic, efficient, and enthusiastic individual to serve as a Temporary Emergency Telecommunicator team member. In this role, Temporary ZooCom Emergency Telecommunicator team members support the Zoo's Emergency Operations and Security & Risk Management branch, which provides essential public safety, emergency communications, and operational support to ensure a safe and secure environment for guests, employees, volunteers, facilities, and the animal collection. Services include 24/7/365 emergency and operational call-taking, radio and telephone communications, dispatching Zoo resources, monitoring alarms and security systems, maintaining incident records, and supporting emergency preparedness activities. This branch's operations are an integral part of the Zoo's strategic and operational planning. Seasonal ZooCom Emergency Telecommunicators work under the direct supervision of the Emergency Operations Branch Supervisor or Team Leaders and are expected to collaborate effectively with coworkers, demonstrate strong motivation, andonce trainedperform their duties with professionalism and a high level of independence.

Key Responsibilities include but are not limited to:

• Receive, assess, and prioritize emergency and non-emergency calls from Zoo staff, guests, and partner agencies in a calm and professional manner.
• Dispatch Zoo Police, Veterinary Services, Animal Care, Maintenance, Security, and other responders using radio, telephone, and computer-aided dispatch systems in accordance with established protocols.
• Monitor alarms, access control systems, cameras, and emergency notification platforms, promptly identifying and reporting potential safety or security concerns.
• Maintain continuous situational awareness during incidents and relay accurate, timely information to field personnel, supervisors, and outside agencies.
• Document all calls, radio traffic, and incident activity accurately and thoroughly in accordance with Zoo policies and public safety standards.
• Follow established guidelines and communication protocols to promote the safety of guests, staff, volunteers, and animals.
• Coordinate multi-departmental and multi-agency responses during routine operations, emergencies, and special events.
• Assist with incident escalation, information flow, and communication support during critical events, weather emergencies, or animal-related situations.
• Maintain professional radio and telephone discipline, ensuring messages are concise, clear, and compliant with established procedures.
• Support emergency preparedness activities, record keeping, and operational reporting as directed.
• All other duties as assigned.

This position is located at:

4401 Zoo Parkway

Asheboro, NC 27205