Quality Compliance Technician

Job Description

Job Description

Quality Compliance Technician

Department: Quality
Reports To: Quality Engineer
Status: Full-Time | Non-Exempt
Schedule: Monday–Friday, 7:00 a.m. – 3:30 p.m.

Company Overview

Tectran Manufacturing Inc. is an industry-leading manufacturer of air, hydraulic, and electrical systems for the transportation industry, serving heavy-duty tractor-trailer and bus markets. We are committed to delivering innovative, durable, and high-performance products that meet demanding customer and regulatory requirements.

Position Summary

The Quality Compliance Technician supports Tectran's manufacturing processes & Quality Management System by ensuring product quality throughout manufacturing and assembly operations. This position works closely with Production, Engineering, Customer Service, and suppliers to investigate quality concerns, perform dimensional inspections, support root cause investigations and corrective actions, process customer complaints and warranty claims.  The incumbent may conduct internal audits and maintain quality documentation and procedures. The ideal candidate is comfortable interpreting engineering drawings, using precision measuring equipment, and driving continuous improvement.

Key Responsibilities

Quality Assurance & Compliance

• Inspect and evaluate raw materials, assemblies, and finished goods
• Perform and document production testing, new product evaluations, and comparative analyses
• Investigate non-conforming materials (NCMR), including coordination of containment and rework
• Support Corrective and Preventive Actions (CAPA)
• Ensure compliance with DOT, FMVSS, ISO 9001, ISO 14001, SAE, and other applicable standards
• Serve as point of contact for regulatory requirements including Prop 65, REACH, RoHS, TSCA, GADSL, and Conflict Minerals

RMA Management & Failure Analysis

• Manage end-to-end RMA process from intake through disposition
• Review and validate warranty eligibility
• Perform product teardown, testing, inspection, and root cause analysis
• Determine and communicate disposition (repair, replace, credit, reject, return to stock)
• Track and analyze RMA metrics, including turnaround time and failure trends
• Develop dashboards and generate weekly/monthly reports

Continuous Improvement & Collaboration

• Partner with Engineering on root cause investigations and product improvements
• Provide feedback to Manufacturing on defect trends and systemic issues
• Collaborate with Production, Supply Chain, Customer Service, and suppliers to resolve quality concerns
• Participate in continuous improvement initiatives to reduce RMAs and improve processes

Qualifications

Education & Experience

• High school diploma or equivalent required
• Experience in product failure analysis and material evaluation preferred
• Experience in a manufacturing or distribution environment preferred
• Electro-mechanical product experience preferred
• Bilingual (English/Spanish) a plus

Technical Skills

• Proficiency with inspection equipment (Optical comparators, basic measurement tools, microscope)
• Ability to read and interpret technical drawings/blueprints preferred
• Working knowledge of manufacturing and assembly processes
• Experience with quality tools (5-Why, Fishbone, Pareto, 8D)
• Proficiency in Microsoft Office
• Working knowledge of Internal Auditing; experience with planning and executing audits preferred
• Experience with basic in-house calibration of precision hand tools (calipers, micrometers) is preferred but not required.

Core Competencies

• Strong analytical and problem-solving skills
• Excellent written and verbal communication
• Highly organized and detail-oriented
• Self-motivated, proactive, and results-driven
• Collaborative team player

Physical Requirements

• Prolonged computer work and desk time
• Frequent standing, walking, and bending throughout the facility
• Ability to lift up to 50 lbs.
• Frequent use of hand dexterity and near vision

Safety Requirements

• Wear required PPE
• Follow all site and departmental safety protocols
• Report hazards promptly
• Attend company safety meetings

Benefits

• Medical, Dental, Vision, Life, AD&D, and Voluntary Insurance
• 401(k) with company match
• Wellness program
• $500 referral bonus
• Opportunities for growth and advancement

Our Story

Over a period of 50+ years, Tectran has become a manufacturer and marketer of air, hydraulic and electrical components and systems for the transportation equipment industry. Our primary market focus includes the heavy truck, trailer and bus industries though our continuous product line expansion has begun to draw us into other mobile equipment markets.

Our primary mission is to supply products that offer maintenance, operating, security and safety solutions to equipment operators and to make these readily available on new equipment and for service needs through an extensive network of professional parts marketers across the continent.

Our active participation in the industry’s major technical specification groups and our commitment to quality and durability assure leading edge product designs and superior performance for demanding market applications. We hold several patents and make it a practice to listen closely to the needs of the end user.

While we’re best known for our innovative tractor-trailer hook-up lines, Tectran offers a wide range of products enabling “one-stop” purchasing. In addition to our own unique items, we provide extensive interchanges to popular market brands and are constantly broadening our product offering and working with supplier partners to provide added convenience to our customers.

Company Description

Our Story\n\nOver a period of 50+ years, Tectran has become a manufacturer and marketer of air, hydraulic and electrical components and systems for the transportation equipment industry. Our primary market focus includes the heavy truck, trailer and bus industries though our continuous product line expansion has begun to draw us into other mobile equipment markets.\n\nOur primary mission is to supply products that offer maintenance, operating, security and safety solutions to equipment operators and to make these readily available on new equipment and for service needs through an extensive network of professional parts marketers across the continent.\n\nOur active participation in the industry’s major technical specification groups and our commitment to quality and durability assure leading edge product designs and superior performance for demanding market applications. We hold several patents and make it a practice to listen closely to the needs of the end user.\n\nWhile we’re best known for our innovative tractor-trailer hook-up lines, Tectran offers a wide range of products enabling “one-stop” purchasing. In addition to our own unique items, we provide extensive interchanges to popular market brands and are constantly broadening our product offering and working with supplier partners to provide added convenience to our customers.