Community Manager

Community Manager - Switch Luxury Apartments in Colorado Springs, Colorado The Community Manager leads day-to-day operations of a Class A multifamily community, driving strong financial performance, high occupancy, and exceptional resident experiences. This role serves as the primary business leader for the asset, ensuring alignment with Thompson Thrift’s operational standards, financial objectives, and service expectations. Your Role as a Community Manager As a Community Manager, you will oversee all aspects of property operations while leading and developing an on-site team. This role is responsible for driving occupancy, revenue growth, expense control, and resident satisfaction through strong operational execution and performance management. You will serve as the primary leader on-site, balancing financial performance, team leadership, and operational priorities while fostering a strong sense of community and delivering a high-quality resident experience. Key Responsibilities Lead, coach, and develop on-site team members to drive performance, accountability, and exceptional customer service Build strong relationships with residents, proactively address concerns, and support retention and satisfaction initiatives Oversee financial performance, including budgeting, rent collections, expense control, and revenue optimization Drive occupancy and leasing performance by partnering with leasing teams on marketing strategies, pricing, and conversion efforts Monitor market trends, community performance, and leasing metrics to inform operational and pricing decisions Ensure service standards are met, including timely response to maintenance requests and efficient apartment make-ready processes Coordinate with maintenance teams to ensure the community is well-maintained and meets quality and brand standards Ensure compliance with company policies, Fair Housing regulations, and all applicable legal requirements Prepare and analyze operational, financial, and performance reports to support business decisions and leadership review Our Ideal Candidate for this Role Education High school diploma or GED equivalent required; associate or bachelor’s degree preferred Experience & Requirements Minimum of 4 years of progressive experience in multifamily property management; 2+ years as a Community Manager preferred Experience with Class A or luxury multifamily communities or lease-ups preferred Flexibility to work evenings, weekends, and be on-call as needed A valid driver’s license and reliable vehicle is required for routine outreach marketing and shopping comps; mileage reimbursement will be provided at IRS current rate Must be able to meet the physical requirements of the role, including frequent lifting of 10 to 25 pounds and occasional lifting up to 40 pounds, with or without reasonable accommodation Skills & Attributes Strong leadership skills with the ability to motivate, coach, and manage teams Excellent communication, organizational, and customer service skills Strong financial acumen, including budgeting, reporting, and performance analysis Proficiency with Microsoft Office; experience with Yardi property management software preferred Ability to balance operational priorities while maintaining a resident-focused mindset Detail-oriented professional with strong problem-solving skills Preferred Certifications Certified Apartment Manager (CAM) designation preferred Why This Role Matters The Community Manager plays a critical role in driving the overall success of a multifamily community. By leading high-performing teams, executing strong operational and financial strategies, and delivering an exceptional resident experience, this role directly impacts occupancy, revenue growth, and long-term asset value for Thompson Thrift. Why Thompson Thrift Thompson Thrift is an integrated, full-service real estate company engaged in the development, construction, leasing, and management of high-quality multifamily communities nationwide. We’re committed to building exceptional places and developing the people who make them possible. At Thompson Thrift, You’ll Find Values-Driven Culture – Excellence, Service, and Leadership guide everything we do Career Growth – Training, mentorship, and long-term development opportunities Work-Life Support – Competitive benefits, flexibility, and wellness programs Real Impact – Hands-on involvement in industry-leading multifamily projects Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. * The hourly or salary range is the range Thompson Thrift in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Colorado Pay Range: $82,000 USD - $84,000 USD #J-18808-Ljbffr Thompson Thrift