Member Solutions Coordinator at Christian Healthcare Ministries in Akron, Ohio

Member Solutions Coordinator

The Member Solutions Coordinator serves under and reports to the Director of Member and Provider Solutions. This position provides administrative and operational support to Maternity Care, Complete Surgical Care, Cancer Care, and Member Advocacy personnel to help fulfill the larger mission of Christian Healthcare Ministries (CHM).

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Primary Responsibilities

• Coordinate communication within and between the Maternity Care, Complete Surgical Care, Cancer Care, and Member Advocacy teams.
• Manage calendars; coordinate meetings, trainings, follow-ups, and department events.
• Coordinate vacation schedules and maintain accurate time-off tracking.
• Provide administrative support for daily operational tasks.
• Track workflow volume and productivity; compile trend and summary reports.
• Maintain departmental records, reference materials, and SOPs; update policies and procedures as needed.
• Collaborate with Training and Operations teams to ensure documentation is accurate and up to date.
• Request and coordinate IT assistance for equipment needs, access issues, and desk logistics.
• Assist with administrative onboarding and placement logistics for new employees.
• Support designated system queues or work pools through administrative oversight to ensure processing follows established guidelines.
• Collaborate with other departments to support ministry-wide initiatives and projects.
• Assist supervisors and departments with additional administrative duties as needed.

Core Competencies

• Highly organized and task-oriented with strong attention to detail.
• Self-starter capable of managing multiple administrative priorities efficiently.
• Excellent written and verbal communication skills.
• Strong working knowledge of Excel, Word, PowerPoint, and Outlook.
• Great organizational and documentation skills.
• Responsive, dependable, and service-focused.
• Teachable, approachable, and adaptable.
• Working knowledge of internal guidelines and employee handbook.
• Team player with a positive attitude.
• Maintains a professional appearance and demeanor.
• Commitment to modeling CHM's Core Values, Mission Statement, and Vision Statement.

Required Qualifications

Education

• High school diploma or equivalent.

Experience

• Entry-level role (0-1 year of experience).
• No prior experience required; training will be provided.

Additional Notes

• This position is non-managerial and does not include hiring, discipline, coaching, performance reviews, or staffing decisions.
• Responsibilities may evolve based on departmental needs while remaining administrative in nature.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.