Senior Site Reliability Engineer

Texas / United States of America / Alberta / British ColumbiaTechnology – Engineering /Full-time - Permanent /RemoteAbout MegaportWe’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.Our Team CultureWe’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.The Role As a Senior Platform Engineer, you are a champion for DevOps and SRE culture and industry best practice within Megaport. You will work alongside talented team members in multiple timezones ensuring that systems are secure, maintainable and available. External to the team you will be engaging with stakeholders in requirements analysis and demonstrations. Technically you will be very hands on. Continually evolving your skills through a mix of peer reviews and research. Ultimately your obsession is customer success and ensuring company goals are met.What You Will Be DoingImproving production reliability and system resilience within an SRE scoped teamChampioning high standards of work and industry best practicesCommunicating with teams and stakeholders at all stagesBringing fresh ideas to the table and encouraging othersDiving into complex technical problems with a can-do attitudeWorking across numerous technologies in a fast-changing industryParticipating in on-call rotation, incident response, and blameless post-incident reviewsWriting code, handling alerts, improving solutions, and supporting othersPlaying a crucial role in the success of your company and teamWhat We Are Looking For 5+ years administering Linux systems and related infrastructure in production environmentsA collaborative SRE mindset, with familiarity around SLIs/SLOs/SLAs, error budgets, blast radius, and blameless postmortemsA focus on automation, reducing toil, and preventing problem recurrenceA track record of writing runbooks that work for the broader team, not just yourselfStrong Kubernetes and broader ecosystem fundamentalsCloud infrastructure experience; AWS strongly preferred and bare-metal is a bonusStrong tool development - Bash, plus either Python or Go preferred, or similarInfrastructure-as-code tooling experience - Terraform preferredCI/CD and version control, GitHub preferredDatabase experience - one of Postgres, Cassandra, or ClickHouse preferredExperience operating a production observability stack (metrics, logs, traces), with an eye for signal over noiseComfortable working on live production infrastructure, with strong troubleshooting instincts and ownership of incident responseA history of continual professional developmentA self-directed style suited to an async, globally distributed team, and comfortable picking up adjacent work when the situation calls for itWhat We Offer Flexible working environment – a remote-first culture with coworking options available.Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program.Health and wellness support – through a wellness allowance and employee wellbeing initiatives.Comprehensive learning support – generous study and training allowance plus 5 days of paid study leaveCreative, modern workspaces – designed to inspire when you're not working remotelyMotivated, inclusive team – work alongside industry experts and fresh talentRecognition programs – celebrate achievements with our Legend and Kudos awards#LI-DNIIf you have any questions, please reach out to Megaport's Talent Acquisition Team at [email protected]NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team [email protected] directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com". All applications will be treated in confidence.Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.