Hospitality & Events Lead

Job Description:

About The Drayman House

The Drayman House is a membership-based social club and wine storage facility located in the heart of Walla Walla. Built for collectors, wine lovers, and industry professionals alike, The Drayman House is more than climate-controlled wine storage — it’s a gathering place centered around connection, hospitality, and shared experiences.

From intimate tastings and educational seminars to casual evenings with friends, we create spaces where great wine brings people together.

Position Overview

The Hospitality & Events Lead plays an essential role in shaping the daily experience of our members and guests. This is a hospitality-forward position for someone who genuinely enjoys people and takes pride in creating thoughtful, welcoming experiences.

The ideal candidate is organized, detail-oriented, and comfortable balancing customer service, event support, retail sales, and operational responsibilities. A passion for wine is important — but equally important is the ability to communicate warmly, anticipate needs, and make people feel at home.

What You’ll Do

Member Experience & Hospitality

Welcome members and guests with warmth, professionalism, and attention to detail
Receive member wine deliveries, notify of deliveries and carefully place wines in lockers
Provide tours for prospective members and support new member onboarding
Build strong relationships with members and contribute to a highly personalized experience
Work collaboratively with TDH Sommelier to assist with wine sales and retail programming

Event Support

Support member tastings and educational seminars from start to finish, assisting with planning, setup, breakdown, pouring, and sales transactions
Help create polished, thoughtful experiences that reflect The Drayman House brand
Support the execution of private events and room reservations by liaising with members, vendors and member’s guests

Operations

Oversee day-to-day facility upkeep, including cleaning, maintenance, and restocking supplies.
Wash and polish stemware, dishes, and service items
Monitor cellar temperature and humidity levels
Help maintain organized, detail-oriented operational systems

Marketing & Communication Support

Assist with member communications, event promotion, and retention initiatives
Contribute to social media content
Support the team with marketing and community-building efforts

What We’re Looking For

Exceptional hospitality and customer service skills
Strong verbal and written communication abilities
Friendly, professional, and team-oriented attitude
Excellent attention to detail and organizational skills
Proficient with Microsoft Word, Excel, Google Docs. Experience with Canva a plus.
Experience with managing social media platforms a plus – Instagram and Facebook
Willingness to learn Coworks and other internal systems
Must be 21+ years
Ability to lift 50 lbs. repeatedly
Availability to work weekends, evenings, and special events

Certifications

MAST Permit (Class 12) — current or willing to obtain
Walla Walla County Food Handler’s Permit — current or willing to obtain

Compensation & Benefits

$25/hour
Share of profit from wine sales
Employee pricing on wine purchases
Personal wine storage locker

Schedule:

Thurs–Saturday, 10AM-5PM
Semi-regular evening availability is needed for member and private events, with most events wrapping up by 8:30PM
Approximately 20-25hrs per week, with flexibility based on events

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