Front Desk Receptionist

Front Desk Receptionist

McKinnis Roofing & Sheet Metal has been leading the roofing industry for over 40 years by providing superior products, strong warranties, high-quality installations, and exceptional round-the-clock service. Our extensive experience and consistent performance record have made us one of Nebraska's go-to residential and commercial roofing companies.

The main function of the Front Desk Receptionist is to ensure that all phone calls or walk-ins (from customers, contractors, architects, etc.) have been handled properly and transferred to the appropriate department. Front office stays neat and presentable and helps with other office related duties. Job Overview: We're looking for a motivated and detail-oriented individual to join our team. This role is ideal for someone who enjoys working in a fast-paced environment, can manage multiple priorities, and stays calm under pressure.

RESPONSIBILITIES:

• Screening and routing phone calls to the appropriate person or department
• Performs data entry by utilizing multiple software programs / CRM's to enter customer data, schedule appointments, and organize data records from start to finish
• Handling office tasks, such as: generating reports, presentations, and counting office supply inventory for ordering
• Exceptional customer service by greeting, welcoming, and directing customers appropriately in person and on the phone
• Maintain polite and professional communication via phone and email
• Provide information by answering customer inquiries, questions, and requests Carry out administrative duties such as typing, copying, scanning, emailing documents, and monitoring faxes
• Handle customer and payment information in a confidential manner
• Provide administrative and operational support to the sales team
• Responsible for opening and closing the office each day

REQUIREMENTS/SKILLS:

• Proficiency in computer skills including Microsoft Office
• Exceptional verbal, written, interpersonal, and customer service communication skills
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail, organization, and problem-solving experience
• Ability to work independently

EDUCATION AND EXPERIENCE:

• High School Diploma/GED preferred
• Combination of experience/education will be considered

Physical Requirements: Prolonged periods sitting at a desk and working on a computer.

***This is not a work from home position, as this role will be responsible for watching the front desk and being available for office staff and walk-in customers.

We invest in our employees. Comprehensive training and room for advancement.

We offer a career with a safe and quality-oriented company. We are seeking the best employees willing to work hard. We make a difference in people's lives!