Call Center Agent

The ParkX Remote Management Center Attendant assists the team with the operation of a complex parking site with multiple employees. The sites could be manned and unmanned, automated, or manual parking sites. Key Responsibilities Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form Familiarity with Microsoft office and computer systems in a fast-paced environment Leverage Microsoft Office Suite, point-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performance Maintain up-to-date knowledge of automated parking equipment, software integrations, and access control systems Assist in troubleshooting equipment and system errors, coordinating with technical support when necessary Deliver high-quality customer interactions, including issue resolution, account support, and adherence to brand service standards Oversee the contract parker program: manage customer onboarding, billing accuracy, collections, and corporate account communications Respond to escalated concerns, ensuring customer satisfaction and documenting resolution outcomes Exhibit a friendly, helpful, and courteous attitude towards customers and employees Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit Ensure that sites are maintained properly, and the company's safety procedures are being observed at all times Determine the need for maintenance and/ or repairs and forward to the Property Manager Complete daily activity reports for facility; responsible for completion of accident report Report to work on time Notify management of any situation that needs attention Directly oversee all day-to-day activities associated with opening, managing, and closing the facility Oversee the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns Ensure the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores Ensure the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual Responsible for resolving customer concerns that are escalated to his/her attention by the facility’s front-line associates Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Property Manager and/or the Corporate Office Complete small cleaning or maintenance tasks according to the company's maintenance checklists Fill in for front line associates during their absences Perform other duties as assigned Skills, Knowledge And Expertise A high school degree is required One to two years' experience in a service or related industry preferred of which 3 months must have been in a parking setting Ability to work weekends required Ability to perform basic math calculations Ability to read and comprehend verbal instructions and written correspondence Ability to communicate effectively both verbally and through written correspondence Have and maintain a valid driver's license Ability to safely drive a standard or automatic transmission vehicle Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer Ability to provide customer resolution in a professional and friendly manner Must be highly credible and trustworthy, and operate with high degree of integrity Must hold oneself and others accountable and strive for a high level of excellence Must have a positive, can-do attitude and be able to fuel growth and innovation Must be customer-focused and results-oriented Must want to continuously learn and develop Exceptional oral and written communication, active listening, and organizational skills Ability to establish strong working relationships with others in team setting Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment Self-directed and able to work independently, with minimal supervision Benefits Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance Career Development Opportunities for Advancement within our expanding portfolio Annual Professional Development Funds to fuel your growth Employee Perks (to Name a Few) Free Parking and EV charging Parental Leave Program Enjoy a Friendly Work Environment that values collaboration Note benefits vary depending on the function of your role The wage range listed for this position reflects a reasonable estimate and considers multiple factors that influence compensation decisions. These may include, but are not limited to, your skills, experience, training, licensure, certifications, and the specific needs of the organization. The posted range does not reflect adjustments for geographic differentials tied to where the role may be filled. Virginia Compensation Range $20 - $22 USD #J-18808-Ljbffr