Store Manager - Zales Outlet - Pleasant Run Towne Crossing

Position Summary Reporting to the District Manager, the Store Manager leads daily operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team growth. Responsibilities Lead daily operations, achieving sales, profitability, customer satisfaction, inventory control, and brand representation. Coach and develop store staff—sales techniques, customer service, product knowledge, inventory, and visual merchandising. Maintain consistency of the brand image and store visuals. Implement corporate initiatives and execute plans to meet sales targets. Maintain store cleanliness and brand representation. Control discounting, expenses, payroll and repair operations. Analyze reports, identify trends, develop plans to address opportunities. Collaborate with neighboring Store Managers for communication and resource sharing. Resolve customer issues within established parameters and drive high service through follow‑up. Oversee talent selection, onboarding, continuous coaching and performance monitoring. Work Schedule During non-peak periods a 40‑hour week is expected. The schedule combines opening/closing shifts, weekdays, weekends, and may increase during peak selling periods. Physical Demands Stand, reach, move merchandise, sit, stoop, bend, kneel or crouch as required. Lift up to 10 lbs. Visual acuity needed for gemstone assessment. Standard workweek includes weekends, evenings, holidays and extended hours. Air travel and overnight travel may be required. Qualifications Education: Minimum of 2 years of college (preferred). Experience: At least 3 years retail sales or 2 years sales plus 1 year retail management. Preference for specialty retail or jewelry experience, and DCA certification. Skills: Advanced verbal and written communication; proficiency in MS Office; strong interpersonal, presentation, problem‑solving, conflict‑management, independent work, planning, delegating, and reliability. Language: Bilingual a plus. EEO Statement Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Women and minorities are especially encouraged to apply. Signet maintains an online registry system to ensure equal opportunities for advancement to all employees. #J-18808-Ljbffr Signet Jewelers Limited