Store Manager - Zales Outlet - Pleasant Run Towne Crossing

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STORE MANAGER

Title: Store Manager Reports To: District Manager Reporting to this Position: Assistant Store Manager, Jewelry Consultant, Sales Support and Inventory Control Position Summary: Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience. Vision and Purpose Communicates performance expectations and ensures all team members understand the impact of their performance on company success. Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing. Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results. Asks questions to ensure full understanding of strategy and process and ensures staff understands how the goals will be achieved. Demonstrates the highest level of professionalism to customers and team members by displaying integrity and honesty at all times, and by conducting himself/herself in a manner that will influence and earn the respect of team members and management. Displays a positive and enthusiastic attitude so as to inspire and motivate others to achieve and attain goals. Customer Obsession Responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations. Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach. Compiles and follows up on customer requests. Critical Thinking & Innovative Action Attains sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team members sales potential while achieving goals. Observes operations to identify successes and opportunities for improvement. Recognizes strengths and identifies root cause of operational problems. Coaches the store staff to address and correct. Reviews and analyzes reports. Identifies trends, opportunities and available resources and develops plans to address issues. Keeps management informed of competitors’ marketing, merchandising, and payment programs and advises management on new or changing merchandise and services needs and excesses. Implements initiatives that will change behaviors to produce results. Works with Signet SMs in the same mall or general vicinity to foster open communication, collaboration, efficient use of resources, and accomplishment of shared objectives. Demonstrates the ability to motivate, persuade, and influence the actions of others. Employee Experience Demonstrates a commitment to the Company’s People First vision. Responsible for the selection and development of talent to drive store growth. Provides onboarding, ongoing coaching and development in operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising. Communicates performance expectations, sets actionable goals, and monitors progress and performance against desired behaviors. Maintains open communication with team members and management, encouraging participation and idea sharing. Maintains accuracy of team member data in system records to ensure team members receive eligible Total Rewards. Diversity, Equity and Inclusion Establishes a positive, professional work atmosphere where team members can bring their full self to work and want to do their best. Ensures all team members, guests and vendors are treated with respect and valued for their contribution. Demonstrates the ability to communicate, understand, and empathize with others. Performance Excellence Responds promptly and accurately to management directives, merchandise transfers, inventories, and information requests. Maintains neatness and cleanliness of the location to represent the banner. Ensures compliance with Company policies and practices. Conducts oneself in a professional manner to earn goodwill and respect of customers and colleagues. Aims for outstanding sales performance and increased profit margins by controlling discounting, expenses, payroll, and repair departments. Develops a schedule aligned with operating hours and sales requirements, including a balance of opening and closing shifts, weekdays and weekends, and time to coach, train and develop the team. Typical hours aim for a five-day, 40-hour work week during non-peak hours; hours may increase during peak periods. Performs additional duties and projects as assigned. Consistent regular scheduled attendance is an essential function of this job. Work Schedule During non-peak periods, managers should aim for a five-day, 40-hour work week. Schedule based on the right time to effectively run your business. A combination of opening and closing shifts should be scheduled throughout the week, considering operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team. Note: Hours will increase during peak selling periods. Position Qualifications Education Required: Minimum of 2 years of college preferred Required or Acceptable Job-Related Experience: at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience. Preference will be given to candidates with specialty retail or jewelry experience Years of Job-Related Experience Required: at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience. Preference will be given to candidates with specialty retail or jewelry experience. Preference will be given to candidates that are Diamond Council of America (DCA) certified. Technical/Other Skills Required: Advanced Communication skillset, both written and verbal. Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools. Strong interpersonal skills to build effective employee and customer relationships. Advanced presentation skills to provide effective team member training and excellent customer presentations. Strong problem solving and conflict management skills to support internal and external customers. Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text. Ability to plan and organize tasks to meet deadlines and expectations. Ability to work independently without immediate supervision. Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team. Ability to understand and thoroughly explain detailed information. Reliable and dependable. Additional Language(s) Required: Bilingual skills are a plus. Physical Demands While performing the duties of this job, the employee is regularly required to communicate with and comprehend others. This job regularly requires standing, reaching with hands and arms, and moving between display cases to handle and/or feel merchandise. The employee may also sit, stoop, bend, kneel or crouch as needed. The employee must be able to lift and/or move up to 10 pounds. Visual acuity required to discern differences in quality of gemstones with or without a jeweler’s loupe. Standard workweek includes weekends, evenings, holidays, and extended hours. Travel to training sessions and meetings including air travel and overnight travel may be required. Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration. Signet maintains an online registry system to encourage all interested employees to apply for careers in management positions listed in this registry, and to ensure equal opportunities for advancement to all Signet employees. We particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use the online registry to express interest. Registration in this online system does not guarantee a promotion, but is necessary for consideration for any promotional opportunity to a management position listed in this registry. Note: For internal candidates, please complete your Professional Profile in Workday by clicking on your picture or the cloud then select “Job” and “Professional Profile”. Enter your entire job history, education, skills and internal projects. To add your Military Service and tenure, select “Personal” and click “Edit.” Dont forget, we have many opportunities available on our other career site pages. Click here to link to our careers page! #J-18808-Ljbffr Signet Jewelers