Field Service Technician

Field Service EngineerThe Field Service Engineer is a field based customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories. BD has built a customer centric organization and our Field Service Engineers represent the face of BD to our Customers.The Field Service Engineer reports to the District Service Manager, and works directly with the district team Leads to obtain formal instrument training and field based OJT for certification on BD products. This position must comply with all Quality, GMP, ISO and safety regulations and adheres to company travel policies.Key Deliverables and Responsibilities include:Provide service, preventive maintenance, modifications and installations of BD Life Sciences equipment at Customer sites with minimal supervision.Troubleshoot system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs.Manage company assets including, cell phone, computer, tablet, tools, inventory parts, etc.Establish and foster positive business relationships with customers and peersPerform administrative duties including, but not limited to, recording time worked, training, expense reporting, etc.Provide ongoing feedback to customers in regards to instrument repair and status.Interfacing regularly with the Technical Support organization in order to provide the highest level of customer supportWork closely with district team leads and dispatch to schedule and support customer base.Qualification:Associates degree in electrical, mechanical or similar engineering degreeComputer Networking, Computer scienceMust be proficient in Microsoft word, excel, PowerPoint and be able to utilize computer based tools for reports, email and general communicationAbility to work both individually and in team setting.Must be able to interface with customers, peers and support personnel in a positive manner as well as the ability to think and act in a logical and methodical way.Willingness and ability to work different shifts, on-call, nights and weekends in case of need.Understanding of basic computer security concepts and best practices.Excellent verbal and written communication skills.Good problem-solving and critical thinking skillsMust possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards.Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.Must be able to lift up to 30lbs frequently and up to 70lbs infrequentlyMust be able to handle standing, bending and stooping over a prolonged period of time (up to 10 hours)Must be able to push/pull materials up to 100lbsAdhere to all PPE (Personal Protective Equipment) standards/guidelines required by company policy.Preferred:Biomed program preferred.Equivalent Military training acceptable.* $36 hr based on qualifications and experience*Salary Range Information$18.70 - $29.90 USD Hourly