Financial Aid Assistant/Loan Coordinator

Financial Aid Assistant/Loan Coordinator

Carlow University is currently accepting applications for our Financial Aid Assistant/Loan Coordinator position. This full-time, hourly position in the Financial Aid Office is currently a hybrid position after at least six months of successful in-office experience. The successful candidate must be reliable and punctual, have exceptional customer service skills, strong oral and written communication skills, the utmost attention to detail, relatable proven technological experience (preferably with a Student Information System), and the ability to multi-task in a very fast-paced, busy environment.

Essential Functions

• Run daily COD reports out of Colleague that are related to loan origination and reconciliation.
• Certify private student loans using ELMOne.
• Originate Federal Direct Student Loans and PLUS Loans in Colleague.
• Review NSLDS and COD records to confirm Federal Direct Loan remaining eligibility.
• Stay abreast of current regulations and guidelines pertaining to federal student aid programs.
• Effectively counsel and guide students and families on all facets of the financial aid process via email, telephone, and in person.
• Work collaboratively with other student service departments on campus.
• Help monitor the Financial Aid inbox, replying to students in a timely manner after careful review and assessment of the student's inquiry.
• Perform other duties as assigned.
• Other job-related duties as assigned.

Minimum Education Requirements

• Bachelor's degree preferred.
• An associate's degree will be considered if the candidate has commensurate experience.

Minimum Related Experience Required

• Preference will be given to individuals with:
• Higher education experience, particularly in a Financial Aid Office.
• Ellucian Colleague experience.
• Familiarity with NSLDS and COD (preferred but not required).
• Strong commitment to customer service.
• Experience with Microsoft Office, including but not limited to Word and Excel.
• Ability to communicate effectively in person, on the telephone, and in all written communications.
• Proven ability to work in compliance with institutional, federal, and state regulations.
• Proven ability to maintain strict confidentiality and handle sensitive matters with discretion, diplomacy, and good judgment.
• Ability to work independently and follow directions with little supervision.

Carlow University is devoted to a culture of integrity, dignity, and respect for all. We are committed to social justice, ethical forward-thinking leadership, and comprehensive medical, dental, vision, life & disability benefits package. We also offer tuition benefits for undergraduate and graduate programs, health savings account and flexible spending account options, wellness and employee assistance program, and complimentary use of Carlow's fitness center and amenities.

Carlow University is a comprehensive Catholic University situated in a culturally rich and diverse urban setting of Pittsburgh, Pennsylvania. Founded in 1929 by the Sisters of Mercy, an international community of Roman Catholic women with a mission to serve the poor, the sick, and the uneducated. Carlow is an institution grounded in the liberal arts while also offering strong professional programs, committed to engaging its community in a process of life-long learning, scholarship, research, and service. Degrees are offered at the baccalaureate, master's, and doctoral levels. Carlow University aims to provide transformational educational opportunities rooted in social justice for a community of learners, and to empower them to excel in their chosen work as compassionate, responsible leaders in the creation of a just and merciful world. Carlow University employees commit themselves to the highest standards of ethical conduct. They commit to act with integrity, treat others with respect and dignity, carefully steward the University's resources, avoid conflicts of interest or commitment, maintain confidentiality, and to comply with legal and professional obligations.