Merchant and Network Compliance Manager

Overview Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. We expanded into software and started building integrated, omnichannel solutions to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we have embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We are building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The role Block's Merchant Network & Compliance (MNC) team sits within the Business Product Compliance and Partnerships organization. Our mission is to ensure Block maintains strong standing with payment networks, acquiring banks, and partner institutions by running a comprehensive, end-to-end compliance oversight program. We guide cross-functional teams on network rules and partner obligations, strengthen Block's compliance control environment, and collaborate on new business models and global expansion efforts. In this role, you will report to the Head of MNC and serve as the primary DRI for day-to-day payment network and acquiring bank escalations across Square's merchant acquiring program. You will own the investigation, response, and resolution of network escalations — ensuring Square delivers timely, accurate, and credible responses to Visa, Mastercard, Amex, and acquiring bank inquiries. As Square expands across multiple acquiring bank relationships, including Bancorp and Square Financial Services, your work will be central to protecting Square's network standing and payment-processing continuity for sellers. You have 5+ years of experience in compliance, risk, or a related function in financial services or payments, or equivalent work experience Working knowledge of payment network rules and regulations across Visa, Mastercard, and/or Amex, with the ability to interpret and apply rule language to specific merchant and partner situations Experience managing partner-facing escalations and communications, including preparation of evidence packages and formal responses under time-sensitive deadlines Solid understanding of merchant acquiring risk, including brand risk, prohibited merchant categories, MCC classification, account data compromise, and surcharging compliance Familiarity with BSA/AML, sanctions, and broader financial crimes compliance frameworks Strong organizational and analytical skills with the ability to manage multiple active escalations, prioritize effectively, and meet strict deadlines Excellent written and verbal communication skills, with the ability to engage credibly with internal stakeholders and external bank and network partners Sound judgment when navigating complex, ambiguous escalations with significant financial or partner-relationship consequences Comfort operating in a fast-paced, evolving environment where partner expectations and network rules shift frequently Industry certifications (CAMS, CFE, CFCS, CRCM) are a plus Inclusive hiring and benefits Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A

$129,000—$193,600 USD

Zone B

$119,900—$179,900 USD

Zone C

$113,600—$170,400 USD

Zone D

$103,200—$154,800 USD

Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Privacy Policy #J-18808-Ljbffr Square