Program Manager

**Sign-On Bonus** for Bilingual Applicants: $2,000 (Distributed in 4 parts: $500 after 30 days, $500 after 90 days, $500 after 150 days, and $500 after 210 days of employment) The bilingual bonus applies to client-facing positions and will be awarded upon successful completion of the language test. JOB TITLE: Program Manager LOCATION: Hayward, CA Cronin House

ADA/FEHA COMPLIANCE NOTICE:

ADA/FEHA Compliance Notice: Horizon Services, Inc. is an Equal Opportunity Employer and complies with the Americans with Disabilities Act (ADA), the California Fair Employment and Housing Act (FEHA), and all applicable federal, state, and local laws prohibiting employment discrimination. Reasonable accommodations will be provided to qualified individuals with disabilities to enable them to perform the essential functions of this position. Applicants requiring accommodations during the application or interview process should contact Human Resources. Who are we? Horizon Services, Inc. (HSI) is a nonprofit established in 1974 that offers addiction treatment with the goal of reducing substance use and mental health related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Professionalism, and Compassion to provide youth prevention, youth and adult outpatient, sobering programs, withdrawal management, and co-occurring capable residential programs to support the well-being of women, men, youth, LGBTQIA+, and BIPOC clients to live healthy, fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each other’s growth. This position provides leadership, support, and oversight to all direct service personnel within residential programming. This position oversees all elements of direct service staff engagement in the program, including hiring, training & skills development, coaching, performance reviews and enforcement of program rules. This position ensures adherence to all program and agency’s policies and procedures and develop and deliver high quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations. This is a supervisory position. How can you make a difference in people's lives? In this role, you’ll make a difference in the lives of people with substance abuse challenges, and often with co-occurring conditions. You’ll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and inclusive work environment. You’ll have the opportunity provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life.

PRIMARY ACCOUNTABILITIES & RESPONSIBILITIES

Accountabilities: (3-5) Providing Accurate Medicine Distribution • People Management- hire, train and develop a high performing Direct Service team

• Client Care- ensure high level of services to clients
• Safety & Security of Staff and Clients
• QA & Compliance- follows and enforces program policies and procedures

Responsibilities: People Management • Recruit, interview, and hire direct service positions in coordination with the

ADIOS.

• Coordinate and maintain all direct service staff schedules with support and collaboration from ADIOS to ensure minimum facility coverage and minimize overtime hours • Daily review of timecards, correct missed punches and approved time off requests as appropriate

• Provide new hire orientation and training for all direct service staff.
• Provide ongoing feedback to direct service staff., manage direct service

staff. performance and professional development processes for direct service staff. With assistance from ADIOS. • Develop, maintain, and ensure compliance with Horizon Services employee handbook • Oversee process for answering phones and provide reception coverage to furnish information/referrals to clients and potential clients Client Care • Provide schedule coverage for all direct service staff duties and responsibilities as needed • Provide on-call consultation and support for direct service staff during non-regular work hours • Management of medication storage and dispensing operations; including oversight of ongoing maintenance, inspection, training for staff, documentation, and inventory management • Ensure quality care for clients consistent with regulatory standards and program policies and assist in improvement of services as needed

• Provide crisis support intervention and de-escalation of conflict as needed
• Ensure orientation is provided for all new clients within required time frame
• Develop knowledge of community resources related to health, mental health,

finances, case management, and housing • Assess, prioritize, and plan case management referrals and facilitate connecting to off-site resources and care. Assist clients to access outside services, as needed/assigned Safety & Security of Staff and Clients • Provide periodic inspection of grounds and facility to assure security and safety • Monitor clients to ensure appropriate supervision and knowledge of clients and activities

• Facilitate conflict resolution meetings with staff and clients as needed
• Punctuality and attendance to perform duties as scheduled

Comply and enforce HSI’s polices and procedures • Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures

• Participate in regular staff meetings, clinical supervision, and trainings
• Receive, acknowledge and address client complaints in a timely manner as

needed • Ensure adequate documentation of services by direct service staff, perform random audit of files •Maintain a working knowledge of recovery and evidence-based practices, as well as contract requirements • Other support and supervisory duties as assigned by the ADIOP and/or CPO SUCCESS COMPETENCIES FOR POSITION (competencies required to effectively perform the job) FUNCTIONAL/TECHNICAL SKILLS & KNOWLEDGE: (knowledge and skills required to effectively perform the job) • Builds Effective Teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Fosters open dialogue and collaboration among the team. • Service Delivery – Provide a range of brief, focused prevention, treatment and recovery services, as well as longer-term treatment and support for clients with persistent illnesses. Applies a person-based approach not disciplinarian and rules-driven • Problem Solving – uses logic and methods to solve difficult problems with effective solutions…looks beyond the obvious and doesn’t stop at the first answer. • Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and delivery of services. Identifies and creates the processes necessary to get work done with highest quality. Separates and combines activities into efficient and clear workflow. Seeks ways to improve processes, from small tweaks to complete reengineering.• Experience with co-occurring in a residential setting

• Demonstrate ability to engage and support clients with challenging behaviors
• Able to manage emotions and reactions to different situations. Stays calm and

clear under pressure.

• Ability to work effectively both individually and as part of a diverse team.
• Experience with evidence based practices and de[1]escalating clients
• Ability to communicate effective cross-functionally – knows who needs to know

what. • Able to exercise good judgment and maintain healthy boundaries with clients.

• Able to stay awake and alert during shift
• Good computer skills: word, data entry, write reports
• Must be able to physically assist beneficiaries who are undergoing seizure or

other major withdrawal symptoms to include ambulatory escort to a Medical Center.

QUALIFICATIONS

• BA/BS, LVN or a combination of related education and experience, preferred.
• Required to obtain registration/certification as RADT, RADT II, CADC I, CADC

II through CCAPP within the first 30 day of employment • 3+ years of experience working in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility • 2+ years of experience supervising, managing, and evaluating staff in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility, including budget management.

• Required: CPR/First Aid certification
• Valid California driver’s license with a good driving record and car insurance

Reasonable Accommodation Statement: The physical demands described here are representative of those that must be met by an employee successfully performing the essential functions of this job (i.e., travel, driving, lifting, etc.). Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions, as required by the ADA and California FEHA. To request an accommodation, contact Human Resources. Note: Percentages reflect approximate time spent. Totals do not need to add to 100%. Job-related physical abilities and behaviors: • Extensive knowledge of community resources related to mental health, substance abuse, health, dental, finances, case management and housing • Must be able to physically assist clients in their efforts to exit the facility in case of emergency • Must be able to physically assist clients who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a medical facility if necessary • Must be able to drive a passenger van and have a valid California Drivers License

• Must be able to use a standard telephone, transfer call, take & relay messages
• Ability to effectively utilize verbal de-escalation techniques
• Ability to train supervisees and other program staff in verbal de-escalation

techniques effectively • Ability to consult and collaborate with clinical staff to assess, prioritize and plan case management referrals and facilitate connecting to care, as needed • Ability to communicate effectively with outside organizations to connect clients to the care they need, as needed • Ability to function as a team member and cooperate with other staff and agencies

• Ability to listen to others and to act decisively on information received
• Ability to follow written and verbal directions
• Ability to control emotions in situations of conflict
• Ability to handle stressful situations in a professional manner
• Ability to process and develop appropriate conclusions
• Ability to set priorities and carry through goals to completion
• Ability to train and supervise others
• Ability to work with diverse populations and people with disabilities
• Ability to accurately document verbal and written information received
• Ability to maintain a positive attitude
• Flexibility to work with program and schedule change

Horizon Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, age, genetic information, or any other characteristic protected by federal, state, or local law. Horizon Services, Inc. is committed to providing an inclusive and accessible workplace for all employees and applicants. Compensation and Benefits We are proud to offer a comprehensive benefits package to all full-time and part-time employees who work over 20 hours per week. * Generous contribution medical, dental, Life and LTD for the employee and 50% for any dependents medical and dental coverage.

• PTO and Holiday pay.
• Retirement benefits after 6 months of service.
• Training and CEU opportunities.

Salary: $90K-95K based on experience and qualifications. Available for a full-time position. And of course, the opportunity to meaningfully contribute to a team of mindful, caring and passionate people at work every day! Horizon Services, Inc. is an Equal Opportunity Employer. [