Customer Service Rep - with training

Position: Customer Service Representative - Entry Level
Location: Dallas, TX
Hours: 1st shift M - F from 8:00am - 5:00pm
Pay: $18-$20hr DOE

Position Overview

We are seeking a motivated, detail-oriented business to business Customer Service Representative to join our team at an established commercial printing and direct mail company. This is an excellent opportunity for someone looking to build a career in a specialized industry.

We are looking for someone with strong communication skills, a positive attitude, good organizational abilities, and a willingness to learn. We will provide hands-on training to help you understand the printing process, production workflow, and customer service requirements specific to our industry.

The Customer Service Representative will work closely with customers, sales representatives, and internal production teams to help coordinate printing projects, track orders, and ensure customers receive accurate information and quality service. This is not a call center customer service position, prior business to business experience is required.

Culture
Our staffing professionals are committed to meeting your individual needs and exceeding your expectations. Experienced top-quality candidates are the result of our extensive screening process, in-depth evaluations, industry-specific testing, and reference checking.

Responsibilities

Key Responsibilities

• Serve as a point of contact for customers, responding to questions, providing updates, and assisting with requests.
• Work with internal departments, including printing, production, warehouse, and mailing operations, to help coordinate customer orders.
• Learn the commercial printing and direct mail production process, including offset printing, digital printing, finishing, and mailing services.
• Assist with entering customer orders, preparing job instructions, and maintaining accurate project information.
• Monitor job progress and communicate updates to customers and internal teams.
• Help ensure customer orders are completed accurately and delivered on schedule.
• Review job details, documentation, and customer instructions for accuracy.
• Assist with obtaining customer approvals and coordinating changes to existing orders.
• Participate in production meetings to understand project schedules, priorities, and deadlines.
• Develop positive working relationships with customers and coworkers.
• Assist with additional customer service and administrative responsibilities as needed.

Qualifications

• Previous customer service, administrative, or office experience preferred but not required.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable working with computers, email, and basic Microsoft Office applications.
• Ability to manage multiple tasks and follow through on assignments.
• Strong problem-solving skills and willingness to ask questions.
• Dependable, professional, and able to work effectively with others.
• Willingness to learn new processes, terminology, and software.
• Ability to work in a fast-paced environment where priorities and deadlines may change.

Previous experience in printing, manufacturing, logistics, or order processing is a plus, but not required.

What You Will Learn

Through hands-on training and daily interaction with experienced team members, you will gain knowledge of:

• Commercial offset and digital printing processes.
• How customer orders move through production from start to finish.
• Print specifications, production schedules, and quality requirements.
• Direct mail preparation, finishing, and mailing operations.
• Job estimating, order management, and production documentation.
• Customer account coordination and project management.

What Makes Someone Successful in This Role?

The ideal candidate is someone who enjoys helping people, pays attention to details, communicates clearly, and takes ownership of their work. You do not need to know the printing industry when you start, but you should be curious, dependable, and motivated to develop new skills.
This position offers an opportunity to learn a specialized industry and grow into greater responsibilities as your knowledge and experience develop.

Requirements
Authorized to work in the US without sponsorship
Attention to Detail
Accept a background check to be performed
Accept a drug test to be performed
Prior Customer Service or Account Management
Lift up to 30 pounds
Knowledge in: Customer Service Knowledge
Knowledge in: Microsoft Office
Knowledge in: Ability to Multitask
Knowledge in: job Estimating
Knowledge in: Customer Account Management
Equal Opportunity Employer
Hire Energy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requisition #cmv85l1uhw0110jlc5oeg1jwn

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