Wellness Services Coordinator

Job Description

Job Description

Description:

At Functional Medicine of Idaho (FMI), we are committed to helping people thrive by providing personalized, integrative healthcare that addresses the root causes of health concerns. Our mission is to empower individuals at every stage of life, guiding them toward optimal well-being. We focus on delivering comprehensive, patient-centered care rooted in the latest research and compassionate service. At FMI, we value collaboration, innovation, and empathy, and are dedicated to offering the best functional and integrative medicine in the communities we serve. Join our team and be part of transforming healthcare while making a meaningful impact.

Benefits

• 401(k) Retirement
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Vision insurance
• Paid time off
• Employee Discounts

Role and Responsibilities

As a Wellness Services Coordinator at Functional Medicine of Idaho, you will play a key role in delivering exceptional patient experiences and supporting the daily operation of our wellness services. Your responsibilities include, but are not limited to:

• Patient Welcome & Check-In: Greet and check in patients for wellness services and IV therapy appointments, ensuring a warm and positive first impression.
• Scheduling: Schedule, reschedule, and confirm wellness and IV therapy appointments with accuracy and efficiency.
• Patient Education: Explain wellness service procedures, answer general patient questions, and guide patients through their wellness journey.
• Wellness Equipment Operation: Set up, operate, and monitor wellness equipment including Ionic Foot Bath, Infrared Sauna, and Flowpresso Compression Therapy.
• Body Composition Analysis: Perform Body Composition Analysis (BIA) assessments and accurately record results in patient records.
• Patient Safety & Comfort: Ensure patient comfort and safety throughout all wellness services and treatments.
• Room & Equipment Preparation: Prepare treatment rooms and wellness equipment prior to each appointment.
• Sanitation & Maintenance: Clean, sanitize, and maintain all wellness equipment and treatment areas in accordance with clinic standards.
• Documentation: Maintain accurate appointment records and service documentation in compliance with clinic policies.
• Care Team Coordination: Coordinate patient flow with providers, nurses, and other wellness team members to ensure seamless care delivery.
• Inventory Management: Monitor inventory levels for wellness supplies and communicate restocking needs as they arise.
• Patient-Centered Service: Deliver exceptional customer service and foster a welcoming environment for all patients.
• Confidentiality: Maintain patient confidentiality and adhere to all clinic policies, procedures, and HIPAA requirements.
• Flexibility: Be flexible to complete tasks and additional responsibilities as requested by your next-level supervisor.

Qualification and/or Work Experience Requirements

• High school diploma or equivalent required.
• Previous experience in healthcare, wellness, spa, fitness, hospitality, or customer service preferred.

Preferred Skills

• Experience working in a medical, chiropractic, functional medicine, or wellness clinic.
• Comfortable learning and operating wellness equipment and technology.
• Familiarity with electronic scheduling systems and patient management software.
• Experience coordinating IV therapy appointments or wellness services.
• Strong communication and interpersonal skills with a professional, patient-centered attitude.
• Highly organized with the ability to multitask while maintaining attention to detail.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds.
• Ability to assist with equipment setup and patient positioning as needed.

Equal Opportunity Employer

Functional Medicine of Idaho is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, age, sex, marital status, national origin, ancestry, disability, handicap or veteran status.