Ambassador

Overview The Community Safety Ambassador Program is part of San Francisco’s “Breaking the Cycle” initiative, which emphasizes a comprehensive approach to tackling homelessness and behavioral health crises. This program deploys specialized and highly trained ambassadors to provide services such as community engagement, intervention and de‑escalation, safety presence, street cleaning, overdose recognition and reversal, and connections to the City’s systems of care for people in need. The program’s goals are to promote safer and cleaner environments in commercial corridors, parks, neighborhoods, and other locations impacted by drug markets and unsafe, unsanitary street conditions; de‑escalate and stabilize incidents involving unhoused individuals; and create enduring positive outcomes for those individuals through trauma‑informed rapport building and connections to services and resources. Job Details Employment type: temporary, grant‑funded, part‑time (20 hours per week), non‑benefitted. Employment is provided by Heluna Health. Pay rate: $28.00 per hour. Role & Responsibilities Deploy with a two‑person Ambassador team (Supervisor and Ambassador) to provide services in commercial corridors, parks, neighborhoods, and other locations impacted by drug markets and unsafe street conditions. Takes direction from Supervisor to provide support to the target population. Engage with community members and serve as a community connector by providing resource information and service connections. Provide de‑escalation and stabilization interventions. Offer aid for a range of community needs, including overdose reversals, contacting local City agencies for support, providing wayfinding assistance, and directing community members to available services in or around the Service Area. Assist with clean‑up of debris and trash to maintain a safe community, including ad‑hoc litter cleanup and needle pickup and disposal as necessary. Contact the appropriate City or partner resources for more significant sanitation needs. Assist in the transportation of vulnerable individuals when feasible and appropriate. Establish positive relationships with clients, staff, and other providers in the community; foster a cooperative work environment. Minimize service duplication and maximize service delivery by coordinating outreach efforts and care with the Neighborhood Street Team, lead agencies and other service providers within the Service Area. Maintain timely and accurate documentation according to program requirements. Complete in‑person and virtual trainings on time and attend all mandatory meetings. Must comply with uniform policy while in the field. Use assigned communication devices to appropriately and professionally communicate with team members and other service providers. Other duties as assigned. Minimum Qualifications At least one year of job‑related experience conducting street outreach to PEH and preferably has previous lived experience in homelessness, substance abuse, or criminal justice involvement. Ability to work well with diverse staff and clientele including cultural, language, sexual identity, gender, and other diversity considerations. Preferred Qualifications Knowledge of the client population and their complex needs including homelessness, financial instability, medical and mental health, and substance abuse. Experience in a community‑based setting serving ethnically diverse, low‑income clients. Knowledge of community resources and experience in community settings. Ability to use computers/internet to look up information and enter relevant notes. Conflict resolution skills. Customer service orientation. Analytical ability and skills to handle and solve complex issues and problems. Computer knowledge/skills or ability to learn. Excellent oral and written communication skills. Language capability: Spanish. Other Skills, Knowledge, and Abilities Must possess a valid California Driver’s License. Driver must be 21+ with none of the following in the past 3 years: any 2‑point convictions; or more than two moving violations; or more than one moving violation and one at‑fault or a passenger handling accident. Successfully pass the background check. Physical Demands Must be in good physical condition and capable of performing job duties requiring frequent use of the entire body, including ability to stand, walk, climb stairs, sit, drive for extended periods of time, exit and enter vehicles throughout your work shift. Ability to use a computer, phone or office equipment for extended periods of time. Ability to successfully and efficiently complete tasks in an environment where background noise is present and interruptions may be constant. Must be able to lift a minimum of 35 lbs. With instruction, the ability to assist persons with disabilities and to help transfer a 180‑lb person and lift a wheelchair in and out of a car or van. Stand constantly. Walk constantly. Sit frequently. Handling/fingering constantly. Reach outward occasionally. Reach above shoulder occasionally. Climb, crawl, kneel, bend occasionally. Lift/carry occasionally—up to 50 lbs. Push/pull occasionally—up to 50 lbs. Talk/hear constantly. See constantly. Taste/smell not applicable. Not applicable/not required for essential functions. Occasionally (0–2 hrs/day). Frequently (2–5 hrs/day). Constantly (5+ hrs/day). Work Environment Travel outside to various locations and, on occasion, a general office setting, indoors temperature‑controlled. EEOC Statement It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service. #J-18808-Ljbffr Heluna Health