Assistant Property Manager

Assistant Property Manager

Rocky Mountain Communities is a 501c3 non-profit providing affordable housing in all of Colorado. RMC is creating a culture of belonging and pride in our work. We are committed to our employees by providing competitive pay & benefits, training plan, and a path to upward mobility within the organization. We are seeking dedicated individuals who are ready to make a long-term and meaningful impact, remain committed to the challenges and grow with our organization. We are in a high growth industry as we continue to see the demand for affordable housing rise to record levels. By joining our team, you are committing not only to your own professional development but also to contributing to the success and vision of our company.

Position Summary

Assistant Property Managers will, in partnership with Property Managers, work to effectively and equitably manage one or more affordable housing apartment communities, which range in size from 40 resident households to 300 resident households, to ensure quality and well-maintained housing in our community to minimize unit turnover and attract qualified residents and cooperative neighbors. Property management staff are responsible for the day-to-day operations of assigned apartment communities including interfacing with community, applicants, residents, and neighbors; marketing; customer service, application processing, leasing, lease enforcement, community engagement, maintenance coordination, management of unit turns, vendor relationships and contract monitoring, apartment inspections, weekly and monthly reporting, adherence to budgets, compliance with local, state, and federal landlord-tenant, fair housing, and building code laws and regulations.

Essential Functions

1. Interfaces daily – on phone, in person, and virtually – with residents, applicants, community, neighbors, and vendors.
2. Assures resident satisfaction by providing a high level of customer service; cultivates and maintains partnerships with other departments and local government agencies; promptly addresses resident complaints within guidelines and local regulations.
3. Markets housing opportunities and conducts outreach to fill units, responds to questions and explains housing options.
4. Serves residents with legal paperwork, including notices related to lease compliance, notice of entry, lease renewals, and lease terminations
5. Provides administrative support including, but not limited to, the scanning and indexing of resident paperwork in a timely manner consistent with policy and procedures using property management software.
6. Prepare work orders for maintenance staff and follows up for successful completion
7. Prepares correspondence and data to support property operations.
8. Ensures work and file are following applicable housing laws and regulations.
9. Maintains confidentiality of information and records related to applicants, residents, and staff.

Required Knowledge, Skills, And Abilities

1. Demonstrated ability to prepare and maintain records (manual and electronic) and reports with a high level of accuracy and attention to detail; ability to perform mathematical calculations.
2. Strong organizational skills including prioritizing, ensuring accuracy, multi-tasking, and handling interruptions appropriately; ensures assignments are completed in a timely and effective manner.
3. Communicates effectively and collaboratively with individuals, and internal and external organizations; applies effective written and oral communication techniques to convey clear and timely messages.
4. Ability to work independently and as a team member to develop effective working relationships; works cooperatively, exchanges ideas, and addresses issues in a constructive, collaborative manner.
5. Adapts to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
6. Analyzes problems, identifies solutions, and articulates possibilities and recommendations; demonstrates critical, creative, and reflective thinking.
7. Utilizes excellent time management and problem-solving techniques, and use of professional judgment in complex situations; demonstrates strong project management skills.
8. Proficiency using MS Office applications including Word, Excel, Outlook, as well as the internet and social media
9. Ability to work effectively and positively with individuals of diverse racial, cultural, gender identities, physical and mental abilities, limited-English, and socioeconomic backgrounds.
10. Ability to maintain proprietary information in a confidential and professional manner
11. Proven ability to understand and execute oral and written instructions and policies
12. Position may require occasional work on Saturday if vacancy falls below 93%

Desired Knowledge, Skills, And Abilities

1. Applicable laws and regulations including but not limited to local, state, and federal fair housing laws and regulations
2. Yardi software experience
3. Proficient in languages used by community including, but not limited to, Spanish
4. Working knowledge of complex affordable housing programs including HUD rental assistance, Low Income Tax Credit, HOME and/or other applicable regulated housing programs and RMC policies and procedures.
5. Demonstrated commitment to racial, gender, and economic equity
6. Relevant work experience in fair housing, affordable housing, property management, or other general management.

Required Qualifications

1. An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.

Additional Requirements

1. Consent to and pass criminal record background check in accordance with position requirements, including but not limited to HUD guidelines
2. Must possess the ability to independently and efficiently travel to other sites as required.
3. Current Colorado driver's license and own vehicle.

Physical Work Environment Employees must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment and outdoors in all weather conditions. The incumbent frequently uses standard office equipment including personal computers, telephones, and related equipment. Rocky Mountain Communities is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected classes in local, state, or federal employment laws.