Negotiations Supervisor

Negotiations Supervisor – Negotiations Department

DebtBlue, LLC is a fast‑growing debt settlement organization committed to helping individuals and families regain financial stability. We serve with integrity, compassion, and excellence-helping people restore peace of mind and move toward a stronger financial future. If you value meaningful work and want to make an impact, you'll feel at home here.

Job Summary

DebtBlue is seeking a Bulk Negotiations Supervisor to lead our creditor negotiations team within our debt settlement division. In this role, you will oversee the end-to-end bulk settlement process managing creditor relationships, directing a team of negotiators, and driving favorable resolution outcomes for our clients' enrolled accounts. This is a high impact leadership position for someone who thrives in a fast paced, performance-driven environment and has deep expertise in creditor programs, settlement strategies, and regulatory compliance within the debt settlement industry.

Key Responsibilities

• Supervise and mentor a team of debt negotiators, providing coaching, performance feedback, and workflow oversight
• Develop and execute bulk settlement strategies with major creditors and collection agencies to maximize savings rates
• Negotiate portfolio-level settlement agreements covering large volumes of accounts simultaneously
• Maintain and cultivate relationships with creditor representatives, collectors, and legal counsel
• Monitor team KPIs including settlement rates, approval turnaround, and cost-per-settlement metrics
• Ensure all negotiation activities comply with FDCPA, CFPB guidelines, state regulations, and internal policies
• Analyze creditor program changes and adapt negotiation tactics accordingly
• Collaborate with client services and operations teams to align settlement timelines with client funds availability
• Prepare and present performance reports to senior leadership on a regular cadence
• Identify process improvements that reduce cycle time and increase settlement efficiency

Core Competencies

• High school diploma or GED
• Previous leadership experience (1-2 years preferred)
• Effective communication skills (verbal and written)
• A high degree of initiative with the ability to meet and exceed monthly goals
• Able to prioritize and meet deadlines
• Strong problem solving
• Ability to pay close attention to detail and apply policies, procedures, and guidelines to a variety of situations
• Strong math skills
• Proficiency in Microsoft Office primarily excel (formulas, macros, etc), SharePoint, various CRMS.

Key Behaviors Aligned with DebtBlue Values

• Growth Mindset Relentlessly pursue improvement and commit to becoming your best self. Your mindset determines your ceiling.
• Empathy Listen first, act with compassion, and treat every person with dignity and understanding-because dignity is not negotiable.
• Empowering Help clients overcome adversity by guiding them toward solutions that restore confidence and financial control.
• Ownership Own the outcome in every interaction. Practice disciplined accountability-no excuses, just results.
• Focus Play the next play. Execute with precision and win through attention to detail.
• Integrity Protect the standard by doing the right thing-always, especially when no one is watching.

Key Performance Metrics (KPIS)

• Achieve and exceed monthly team settlement targets
• Drive individual negotiator performance to meet assigned settlement goals
• Monitor and manage daily productivity metrics across the negotiation team
• Track and report on monthly team KPIs and overall settlement performance
• Provide ongoing performance coaching and accountability to ensure goal attainment

Equal Opportunity Employer

DebtBlue, LLC is proud to be an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws.