Help Desk/Desktop Support Analyst
Robert Half
Job Description
Job Description
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance for end users in Cambridge, Massachusetts within the health pharm/biotech sector. This Long-term Contract position is ideal for someone who enjoys face-to-face support, thrives in an onsite environment, and can provide dependable service across desktop, account, and collaboration technologies. You will join a collaborative support team and help maintain a productive user experience for employees across multiple local offices and remote staff.
Responsibilities:• Provide onsite desktop and walk-up kiosk support for employees, resolving technical issues in a timely and thorough manner.
• Diagnose and fix hardware, software, and operating system problems across Windows 10 and Windows 11 environments.
• Manage user account support through Active Directory, including password resets, account unlocks, and related access assistance.
• Assist end users with Microsoft 365 applications and support collaboration tools such as Zoom and Microsoft Teams.
• Handle service requests and incidents through ServiceNow, addressing a range of Level 1 to Level 2.5 support needs.
• Deliver hands-on troubleshooting for devices and user workstations to restore functionality and minimize downtime.
• Support technology initiatives such as Windows 11 rollout activities, Intune deployment, and patch management efforts using endpoint tools.
• Provide technical assistance to users across multiple Cambridge, Massachusetts locations as well as remote team members.
• Collaborate with a larger desktop support group to ensure consistent service delivery for a high-volume user population.• 3-5 years of experience in desktop support, service desk, or end-user technical support roles.
• Proven background providing Level 2 Windows desktop support in enterprise environments.
• Strong working knowledge of Windows 10, Windows 11, Active Directory, and Microsoft 365.
• Experience troubleshooting user issues related to desktop systems, access management, and common business applications.
• Familiarity with ticketing systems such as ServiceNow for documenting and managing support requests.
• Ability to communicate clearly and professionally in person while supporting a customer-facing onsite environment.
• Experience supporting Zoom and Microsoft Teams in a business setting.
• Exposure to Mac OS is a plus.
Vacancy posted 27 days ago
Similar jobs that could be interesting for youBased on the Help Desk/Desktop Support Analyst in Cambridge, MA vacancy
- ...Job Description Job Description We are looking for a Help Desk/Desktop Support Analyst to provide front-line technical assistance for a fast-paced health pharm/biotech environment in Cambridge, Massachusetts. This Long-term Contract position will support both onsite...SuggestedLong term contractWork at officeLocal areaRemote work
Robert Half
Cambridge, MA5 days ago - ...Job Description Job Description We are looking for a Help Desk/Desktop Support Analyst to deliver Tier 2/3 desktop and end-user support across a growing client portfolio in Boston, Massachusetts. This contract position with permanent potential is ideal for someone...SuggestedPermanent employmentContract workCasual workWork at officeRemote work
Robert Half
Boston, MA5 days ago $70k - $90k
...core of what we do. Here, we’re not just supporting a law firm; we’re partnering with... ...surrounded by forward‑thinking peers. As the Desktop Support Analyst, you will be responsible for providing... ...fulfillment by existing services, and help improve the user experience. What You...SuggestedWork experience placementWork at officeRemote workGoodwin Procter
Boston, MA19 hours ago- ...The End User Support Analyst provides technical assistance and support for hardware, software... ...maintain end-user devices, including laptops, desktops, mobile devices, and peripherals.... ...2+ years of experience in IT support, help desk, or end-user support roles. Strong knowledge...SuggestedWork at officeRemote work
VitalEdge Technologies
Boston, MA4 days ago - ...IT Support Analyst Inari is the SEEDesign™ company. We embrace the diversity and complexity of nature in every aspect of our business... ...of managed infrastructure, services, applications, and laptop/desktop support using an IT service management system Create and maintain...SuggestedLocal areaRemote workRelocation
Inari Agriculture
Cambridge, MA3 days ago - ...investment industry exposure. In addition to salary, we offer an attractive benefits package. Job Description LIM is seeking a Desktop Support Analyst to join our collaborative team. This role is perfect for a proactive problem-solver who enjoys a mix of high-level system...Remote work
Longfellow Investment Management
Boston, MA2 days ago - Desktop Support Analyst job at Cannon Search. Boston, MA. Are you a tech-savvy professional with a passion for providing exceptional IT support?... ...cannonsearch.com Tags: Desktop Support, IT Support, Service Desk Analyst, Desktop Technician #J-18808-Ljbffr Payfuture TechnologiesContract work
- ...Job Description Job Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for staff and faculty in Reading, Massachusetts. This Contract position focuses on resolving day-to-day hardware, software, and service desk...Contract work
Robert Half
Reading, MA5 days ago $35 - $40 per hour
...Job Description Description The Desktop Support Analyst will be responsible for escalated incidents... ...and creating new IT processes to help streamline the business. The Associate... ...services is essential to success. • Provide desk-side and subject matter expert support...Contract workTemporary workWork experience placementWork at officeLocal areaWeekend workTEKsystems
Waltham, MA5 days ago$62k - $78k
...CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are... ...experienced team members to help them grow. Identify,... ...relevant 3rd party vendors. Support system deployments from business... ...What you'll bring 2+ years of desktop support engineering experience...Work at officeOverseasFlexible hoursCarGurus
Boston, MA4 days ago$45.7k - $90.91k
...POSITION TITLE: Help Desk Technician POSITION TYPE: Full-Time Regular (FTR), Excepted Service ANNOUNCEMENT... ...is responsible for providing help desk support for end users, systems administration, courtroom technology support, desktop configuration, user support,...Full timeWork at officeRemote workMonday to FridayFlexible hoursEarly shiftUS District Court
Boston, MA3 days ago- ...Desktop Support Analyst I is responsible for providing first level support to users of various desktop applications such as Microsoft. Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications. Mobile phone accessibility...Temporary workWork experience placementWork at officeRemote work
MobileComm Professionals
Burlington, MA3 days ago - Service Desk Analyst (Tier 1) - Healthcare Enterprise IT Environment Join a leading, large‑... ...scale integrated healthcare organization supporting thousands of end users across multiple... ..., software, and access issues across desktops, laptops, mobile devices, and peripherals...Contract workWork at officeRemote workShift workDay shift
- MobileComm Professionals, Inc is hiring a Desktop Support Analyst I in Burlington, MA. This role requires providing first-level technical support for desktop applications and diagnosing system failures. Candidates must have their own vehicle and pass a motor vehicle check...Remote job
$115k - $130k
...Technical Success Administrator - ECM will provide advanced technical support of Public Safety software solutions in a fast-paced environment... ...for no/low adoption customers. Must have strong knowledge of desktop support, networking (router and switch configuration &...Work experience placementRemote work$55k
...DESKTOP SUPPORT TECHNICIAN Department: GENERAL Employment Type: Full Time Location: BOSTON, MA... ...connectivity problems Overseeing IT service desk operations, ensuring performance... ...SKILLS, KNOWLEDGE AND EXPERTISE Some IT Help Desk Support experience preferred Strong...Full timeWork at officeWeekend workCi Design
Boston, MA9 hours ago- ...Trade Support Analyst Location - Boston MA Rate - DOE (C2H) Work is on site Tuesday - Thursday (work from home Monday and Friday) (locals only please) 3-7 years previous work experience. Bachelor's degree in Business, Finance, Economics, MIS, Computer Science, or related...Work experience placementLocal areaWork from homeMonday to Friday
ShiftCode Analytics
Boston, MA5 days ago - ...Senior IT Support Analyst ASI's mission-critical technology powers decision-making across aviation, defense, energy, and other critical infrastructure domains. Backed by top-tier investors including Andreessen Horowitz, Spark Capital, and Renegade Partners, ASI delivers...Work at office
Air Space Intelligence
Boston, MA1 day ago - ...Technical Analyst Level I The Technical Analyst Level I is responsible for providing support to end users on a variety of issues. It is a combination position of Help Desk Support and PC Maintenance. Primary Duties and Responsibilities: Maintains, analyzes...Work at officeWeekend work
Saxon Global
Boston, MA19 hours ago $80k - $100k
...effective pharmacy benefits. Our technology helps enterprise and partnership clients... ...an experienced and motivated Senior IT Support Analyst to join our Boston office. This role is... ...and macOS endpoints, including laptops, desktops, printers, scanners, and mobile devices...Casual workWork at officeRemote workHome office3 days per weekRxSense
Boston, MA3 days ago- ...high-potential individual to join a Clients Investment Systems Support team. The Investment Division at the Client has a staff of approximately... ...and status reporting. They will monitor a high-volume Support Desk located on the trading floors to provide first-level support to...Work experience placementWork at officeShift workNight shiftRotating shiftWeekend work
CERES Group
Boston, MA4 days ago $71k - $100k
...of a DoD financial management application, providing responsive support, clear communication, and operational coordination to ensure users... ...the application, responding to inquiries via email and service desk tickets in a timely, professional manner Monitor and manage...Contract workWork experience placementH1bWork at officeSMX Corporation
Boston, MA2 days ago- ...Senior Analyst – Operation Management This is a role for a Senior Analyst – Operation... ...retail, clearing and custody capabilities to help external FinTech partners with financial... ...issues and managing an incident in support of the best customer experience is what makes...Work experience placementRemote work
Samprasoft
Boston, MA1 day ago - ...IT Support Analyst Boston, Massachusetts, United States About the Job We are looking for an IT Analyst to design and implement functional and cost-efficient IT systems. IT Analyst responsibilities include prioritizing user requirements, overseeing system upgrades...
recruiterboom
Boston, MA2 days ago $31 - $36 per hour
...Job Description IT Service Desk Technician FLSA STATUS:... ...Braintree, MA and Chelsea, MA. The Support Technician serves as the... ...technology, continuous learning, and helping others. They are comfortable... ...providing Tier 1 and Tier 2 desktop support, managing the IT...Contract workFlexible hours- ...a Global IT Services partner supporting medium to large-scale enterprises... ...routine and non-routine desktop issues and requests. Escalate... ...consult with client areas to help analyze problems and needs and... ...Perform intermediate-to-advanced desk-side support services, installing...Contract workPart timeFor contractorsWork at officeImmediate startFlexible hours
$28 - $31 per hour
Senior Technical Support Specialist The Senior Technical Support Specialist supports the... ...senior escalation point for complex issues, helps ensure the successful onboarding of new... ...day‑to‑day operations of the Service Desk, desktop and mobile device support, and technology...Hourly payWork experience placementInterim roleWork at office- ...asks for money during its onboarding process.” Job Title: Trade Support Analyst Location: Boston, MA/ Milwaukee, WI Duration: 11+ months... ...and excel skills (e.g., vlookups, managing large data sets) to help track existing Trade Support workflows. Beyond tracking, the individual...Contract workWork at officeVisa sponsorshipShift work3 days per week
- Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates is seeking a Technology Support Analyst for its Boston office. The role involves providing technology support across various systems, ensuring high customer service, and collaborating with other technology professionals...Work at office
- IT Support Specialist, Cognito Therapeutics, Inc. Location: Cambridge... ...with the ambitious goal of helping millions of patients and caregivers... ...devices Respond to help desk requests and resolve technical... ...desk, workplace technology, or desktop support roles Experience supporting...Full timeSummer workWork at officeRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk/Desktop Support Analyst. Be the first to apply!
Related searches
- application support technician Cambridge, MA
- help desk assistant Cambridge, MA
- technical associate Cambridge, MA
- tech aide Cambridge, MA
- technical support analyst Cambridge, MA
- help desk technical support Cambridge, MA
- technical support specialist Cambridge, MA
- technical support associate Cambridge, MA
- service desk assistant Cambridge, MA
- technical assistant Cambridge, MA