Technical Account Specialist I

Zymo Research is seeking a highly motivated and detail-oriented Account Manager with a strong internal sales and technical support focus. This role manages client relationships, drives sales growth, resolves technical inquiries, and collaborates across teams to ensure customer success. Join us in making a meaningful impact! Essential Duties and Responsibilities: Technical Support: - Serve as a primary contact for technical inquiries, providing timely and accurate support. - Troubleshoot product performance issues and coordinate with R&D, QC, and Product teams and onboard new customers. - Maintain effective follow-up and potential resolutions regarding end-user issues. - Guide customers through workflows, protocol optimization, and best practices. - Cultivate good relationships with customers and key accounts to increase their knowledge in utilizing Zymo Research products. - Document technical cases and identify recurring issues. - Collaborate with product and quality teams to communicate customer feedback. - Assist in creating and refining technical documentation and knowledge base resources such as user guides, technical notes, and other marketing and training collaterals. - Support cross-functional teams with scientific and product expertise. - Provide customer insight feedback and participate as a consultant to internal teams for future product enhancement or new product development. Account Management: - Develop and maintain strong client relationships and identify growth opportunities. - Collaborate on sales strategies to increase market penetration. - Generate new leads through research, networking, and inbound inquiries. - Conduct product demos and presentations. - Negotiate terms and close deals aligned with company goals. - Track performance using CRM systems and analyze trends. - Provide regular updates to senior management. Education and Experience: - Bachelor’s degree in Life Sciences or related field is required. At least 1 year of lab experience is preferred. - Experience in account management or sales, preferably in life sciences or biotech. - Strong knowledge of biotechnology products and workflows. - Excellent communication and interpersonal skills. - Strong analytical skills; ability to work independently and collaboratively. About Us: Since its inception in 1994, Zymo Research has been proudly serving the scientific community by providing innovative, reliable, and high-quality research tools and products. Whether it's DNA, RNA, epigenetics, microbiomics, protein, or yeast-based research, our philosophy remains the same: To provide the highest quality products in the industry while ensuring they are both simple to use and reliable in their performance. Recognized as a Top Workplace by the Orange County Register in 2021, 2022, and named a Top Workplace USA in 2023, Zymo Research continues to be a vibrant community where employees thrive, feel connected, and are inspired by their work. If you are passionate about contributing to scientific advancement and want to be part of an exceptional team in a dynamic, growing company, we'd love to hear from you! Compensation, Benefits, and Perks: The estimated base compensation range for this position is $70,000 - $85,000. Includes uncapped quarterly commissions and annual bonus potential, totaling $70,000 - $120,000+ at the time of posting. Actual compensation details will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. Zymo Research also offers competitive benefits and perks including: Medical, Dental, Vision, and Life Insurance Coverages EAP Sessions Generous 401(K) with matching Employee Referral Bonus Complimentary fruit, snacks, and beverages Complimentary catered lunches on Thursdays Complimentary EV Charging Equal Employment Opportunity Employer: Zymo Research welcomes candidates of all backgrounds. These include sex, age, color, race, religion, marital status, national origin, ancestry, sexual orientation, gender, gender identity, gender expression, physical & mental disability, medical condition, genetic information, military and veteran status, or any other protected status as defined by federal, state, or local law. Location: Onsite – Zymo Research Operations – 2911 Dow Ave., Tustin, CA 92780 Travel required 10–20%. Disclaimer: At Zymo, we take the integrity of our hiring process seriously. Please be aware of fraudulent recruitment activities that may use our name to deceive job seekers. We will never ask for payment, sensitive personal information, or financial details during the recruitment process. All legitimate communications will come from an official Zymo or TriNet Hiring email address. If you are contacted by anyone claiming to represent us using a free email service (e.g., Gmail, Yahoo, Hotmail) or asking for payment, please treat this as fraudulent and report it immediately to View email address on click.appcast.io Apply for this job First name Last name Email address Location Phone number Resume Attach resume Attach another file Attach file What are your hours of availability? monday tuesday wednesday thursday friday saturday sunday What is your Linkedin Profile URL? What is the name of your current employer? Are you authorized to work in the United States? Are you authorized to work in the United States? Will you now or in the future require sponsorship for employment visa status (e.g. H-1B status)? Will you now or in the future require sponsorship for employment visa status (e.g. H-1B status)? What is the highest level of education you’ve obtained? What is the highest level of education you’ve obtained? 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