Customer Representative-Retail Banking

Job Description

Job Description

Summary:

Provides exceptional customer service while supporting the financial center’s goals through relationship building, cross-selling, and daily operational support. Demonstrates a commitment to FNB Core Values, continuous development, and delivering consistent, high-quality service to customers and the communities we serve.

Primary Responsibilities and Duties:

Performance and Business Development Standards

Promotes bank products and services to customers and prospects to support business growth and referrals.

Identifies opportunities to cross-sell products and services based on customer needs.

Actively participates in sales initiatives, team meetings, and other motivational activities.

Utilizes available tools, resources, and reports to support proactive selling efforts.

Meets or exceeds established referral goals.

Manage Relationships

Builds and maintains positive relationships with customers through in-person, phone, and other interactions.

Develops effective working relationships with team members and other departments to support financial center goals.

Customer Experience

Provides consistent, high-quality customer service in all interactions, both in person and over the phone.

Demonstrates professionalism and promotes a positive image of the bank.

Supports and reflects FNB Core Values, Quality Standards, and culture in all customer interactions.

Compliance and Security

Processes deposit and loan transactions in accordance with bank policies and procedures.

Follows all security procedures and operational guidelines.

Complies with all applicable federal, state, and bank regulations and laws.

Operational Responsibilities

Accurately handles cash and balances drawer within established limits.

Assists with additional operational duties, including vault balancing and other branch support functions as needed.

Skills and Training

Maintains knowledge of bank products, services, and procedures.

Participates in training and development opportunities to enhance skills and performance.

Personal Commitment

Represents the bank with a positive and professional image in all interactions.

Demonstrates reliability, attention to detail, and accountability in daily responsibilities.

Works effectively in a fast-paced environment and adapts to changing priorities.

Qualifications:

Education & Experience

High school diploma or GED required.

Previous customer service experience preferred.

Cash handling experience preferred.

Knowledge & Skills

Ability to work effectively in a team-oriented environment

Strong communication and interpersonal skills

Attention to detail and accuracy in handling transactions

Ability to manage multiple tasks in a fast-paced

Core Competencies

Customer focus and service excellence

Team collaboration

Sales awareness and referral development

Accuracy and attention to detail

Reliability and accountability

Working Conditions

Regular standing, customer interaction, and cash handling required

Occasional extended hours may be required to support business needs