Shift Supervisor

Job Description

Job Description

ABOUT US

MilkShake Factory has been perfecting its craft since 1914. At our locally owned Old Town Fort Collins shop, we bring that tradition to life through handspun milkshakes, premium chocolates, and welcoming hospitality.

We’re looking for a Shift Supervisor who enjoys leading people, takes pride in the details, and wants to grow with our business. Join a team where you can build your leadership skills, develop your chocolate knowledge, and be part of the Old Town community.

POSITION OVERVIEW

The Shift Supervisor leads daily shift operations while working alongside team members to deliver excellent service and consistently high-quality products.

This hands-on role requires confident leadership, initiative, and sound judgment. You’ll provide clear direction, coach team members, and follow through to ensure work meets our standards. Keeping the store clean, polished, organized, and welcoming is an essential responsibility.

Advancement is available based on demonstrated performance and business needs.

RESPONSIBILITIES

• Lead shifts, delegate tasks, and verify that opening, closing, and daily responsibilities are completed correctly.

• Train and coach team members, provide constructive feedback, and communicate performance concerns to management.

• Set a positive example, promote teamwork, and help create a professional, enjoyable work environment.

• Welcome guests, answer questions, offer samples, recommend products, and resolve concerns professionally.

• Prepare milkshakes, sundaes, and dipped chocolates according to recipe, quality, and presentation standards.

• Maintain cleanliness throughout the store, including the dining room, restrooms, equipment, service areas, and back-of-house spaces. Assign tasks and check completed work.

• Assist with stocking, inventory, product rotation, waste reduction, seasonal displays, and signage.

• Follow cash-handling procedures and ensure team members do the same.

• Adjust priorities to business volume, keeping the team productive and supporting appropriate staffing and labor management.

• Reinforce food safety, sanitation, and workplace safety procedures. Promptly report equipment, safety, or product-quality concerns.

• Perform other duties as assigned.

QUALIFICATIONS

• Previous food service, hospitality, retail, or customer service experience; supervisory or shift leadership experience preferred.

• Strong communication, delegation, and problem-solving skills, with the confidence to hold team members accountable respectfully.

• Close attention to cleanliness, presentation, accuracy, and safety.

• Ability to prioritize, take initiative, and remain composed during busy shifts.

• Cash-handling experience; familiarity with POS systems preferred.

• Dependable attendance, clear communication, and consistent availability.

• High school diploma or GED preferred.

• Must hold a current ServSafe Food Protection Manager certification or obtain it within 30 days of hire . Certification costs are covered by the employer.

SCHEDULE AND PHYSICAL REQUIREMENTS

• Availability for a mix of weekday opening shifts and weekend evenings, with holidays as needed.

• Ability to stand and walk for extended periods, bend, stoop, reach, and lift up to 25 pounds, with reasonable accommodation as applicable.

• Manual dexterity to prepare products and operate equipment safely.

WHAT WE OFFER

• Hourly pay of $16.00–$21.00, with tips
  
  
• Free shift shake.

• Casual dress code.

• Opportunities to develop your chocolate knowledge and dessert-making skills.

• Employer-paid ServSafe Food Protection Manager certification.

• A place in a locally owned business and the Old Town Fort Collins community.

• Opportunities for professional development and advancement.